Customer Service Representative
6 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Associate. As a key member of our Customer Care department, you will be responsible for providing exceptional service to our customers, responding to their needs and resolving inquiries related to billing, service disruptions, account management, and general utility services information.
Key Responsibilities- Provide timely and accurate responses to customer inquiries via phone, email, or in-person
- Resolve customer complaints and issues in a professional and courteous manner
- Process customer payments and maintain accurate records
- Collaborate with internal teams to ensure seamless customer service
- Stay up-to-date on company policies, procedures, and products to provide informed responses to customer inquiries
- Meet or exceed performance standards, including time spent at workstation and time engaged with customer interactions
- Participate in quality assurance initiatives, including call monitoring and feedback
- High School diploma or equivalent
- Successful completion of training program
- Demonstrate and maintain good safety record
- Proficiency with the Microsoft Office suite and other computer applications
- Excellent attendance record
- Valid driver's license and satisfactory driving record
NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota, and Nebraska. We employ over 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:
- 401K with company match up to 4% and non-elective contribution up to 7%
- Healthcare and wellbeing programs, including dental and vision for you, your spouse, and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
- Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses, and dependents to include financial health)
- Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
- Tuition reimbursement
- Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities)
- Paid company-endorsed volunteer opportunities
- Paid parental leave
- Paid bereavement leave
- Paid training opportunities
- Paid time off starting on your first day, plus 11 paid holidays
We are an equal opportunity employer and value diversity in our workplace. We are committed to creating an inclusive environment where all employees feel valued, respected, and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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