Customer Service Representative

1 month ago

Melbourne, United States Orion180 Insurance Services, LLC Full time
Job DescriptionJob Description

Start Your Career with Orion180 – A Path to Growth and Success

Launch Your Career with Us Comprehensive In-House Training Provided

Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion180 and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond

About Orion180:

Orion180 is a premier insurance solution provider, committed to leveraging cutting-edge technology and a dedicated team to deliver exceptional value to our customers, independent agents, and business partners. Our vision is to revolutionize the insurance industry with excellent, results-driven service that sets us apart from the competition.

Located in the beautiful city of Melbourne on Florida’s Space Coast, Orion180 is situated in one of the most desirable places to live in the state. Melbourne offers affordable housing, convenient transportation, and a variety of amenities. Plus, you’re just a short drive from major cities like Orlando, Tampa, and Miami.

At Orion180, we’ve built a culture of success on three pillars: Do MORE, Be MORE, and Give MORE. We leverage our innovative proprietary technology to do MORE, empower our service teams to give MORE, and foster a culture that inspires us to be MORE.

Role and Responsibilities:

As a Customer Service Representative at Orion180, you will:

  • Provide exceptional customer experiences by supporting and empowering agents and policyholders.
  • Navigate multiple computer applications with speed and accuracy to deliver top-tier service.
  • Research and identify solutions using advanced computer-based resources.
  • Work in a paperless environment, prioritizing customer privacy and security.
  • Learn and apply multiple underwriting guides and manuals.
  • Review completed inspections and make decisions on insurance risks.
  • Process acceptable risks through our system and prepare necessary documents for those that are not.
  • Handle emails and phone calls from agents and policyholders with professionalism and care.

Qualifications and Education Requirements:

  • Education: High school diploma or GED required; must be at least 18 years old.
  • Preferred: Experience in Personal Lines insurance and familiarity with customer databases or comparable technology.
  • Licensing: Ability to obtain a 440, 2044, or 220 Property Casualty License within 60 days.
  • Skills: Strong interest in using and promoting innovation and technology; excellent attention to detail, multi-tasking, and customer service skills; strong written, verbal, and listening skills; analytical thinking and decision-making abilities.
  • Technical Proficiency: Experience with Microsoft Office software and insurance databases.
  • Personal Attributes: Ability to build positive relationships with policyholders and agents; reliable, dependable, and punctual with excellent attendance; self-motivated with a strong desire to learn and grow.

Physical Demands:

  • Regularly required to sit, stand, and walk, including the use of stairs.
  • Ability to communicate with others, lift light objects (

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