Customer Service Representative

2 months ago

Melbourne, United States Percepta Full time

At Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing

The Customer Relationship Center (CRC) Customer Service Representative is responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources.

During a Typical Day, You'll

  • Promptly process and answer and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
  • Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services.
  • Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
  • Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
  • Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
  • Master desktop applications, such as the client CRM, Intranet, Company Search engine, Warranty, and Policy Manuals, etc.
  • Ensure that all customer contacts are properly documented into the client's CRM, to allow for an accurate historical view of customer's contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
  • Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, customer issues.
  • Handle difficult customer issues and avoid escalation whenever possible in a positive and professional manner.
  • Liaise with various CRC departments, i.e. Research, etc.
  • Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
  • Work on activities and/or projects as requested by the Team Leader.
  • Identify and relay to Team Leader areas for improvement within the inquiry and concern resolution processes.
  • Relay customer service problems to Team Leader when necessary.
  • Support the operation through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
  • Suggest marketing offers to customers during service calls.

What You Bring to the Role

  • A high school diploma or GED required
  • A minimum of one year of experience in customer service and/or sales is preferred
  • Prior knowledge/experience in the automotive industry is a plus
  • Strong written and oral communication skills with all levels of the organization
  • Strong customer service, interpersonal and relationship-building skills
  • Strong multi-tasking skills
  • Strong organizational, time management, planning, and problem-solving skills
  • Strong Team building skills, self-sufficient, resourceful and works well with minimal supervision
  • The ability to demonstrate a high degree of professionalism
  • Working knowledge of computers
  • Experience with FMC360 or Customer Contact systems an asset

What You Can Expect

  • Starting pay rate of $15.00 per hour
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
  • Hour of Operation currently: 8:00AM-11:00PM Monday-Friday, Saturday 8AM-8PM An 8-hour shift would fall somewhere in between for a 40-hour workweek.

A Bit More About Your Role
Responsible for learning and executing all applicable call handling processes per the approved processes. Responsible for meeting expected customer service levels and supporting business performance goals of the Customer Relationship Center by a providing full range of customer service; answer regular customer inquiries and concerns via multiple channels (telephone, correspondence, and email). Customer inquiries may include, but are not limited to, questions/concerns around the following: In-vehicle technology system use and troubleshooting, vehicle concerns inside and outside of warranty, mobile phone application support and troubleshooting, brand inquiries, vehicle specification inquires, owner account inquires, and basic vehicle feature utilization inquiries and concerns. Where appropriate the CCR will assist in facilitating customer/dealer communication while advocating on the customer's and the company's behalf. CCRs continuously look for ways to add value to the customer experience and promote brand loyalty.

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

Culture of Service - to be treated like you are the customer from day one

Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions

Respect - a team that is accountable, dependable, and gives you their full attention

Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun

Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

#LI-Onsite

  • Customer Service Representative

    5 months ago

    Melbourne, United States Americas Best Value Inn & Suites Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main Responsibilities of a Customer Service Representative Serves customers by providing all necessary service and product information. Resolves service and product problems....

  • Customer Service Representative

    3 weeks ago

    Melbourne, Florida, United States Domino's Pizza Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for receiving and processing telephone orders in a fast-paced environment.Key ResponsibilitiesReceive and process telephone orders in a timely and efficient manner.Stock ingredients from...

  • Customer Service Representative

    2 months ago

    Melbourne, United States Circle K Full time

    Circle K - 550 E Eau Gallie Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Customer Service Representative

    1 month ago

    Melbourne, United States Circle K Full time

    Circle K - 4420 W New Haven Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Florida, United States Arty Pagan - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Arty Pagan - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities to enhance...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Florida, United States Domino's Franchise Full time

    Job DescriptionAs a Customer Service Representative at Domino's Franchise, you will be the first point of contact for our customers, handling phone orders and providing exceptional service.Key Responsibilities:Receive and process telephone ordersStock ingredients from delivery area to storage, work area, walk-in coolerPrepare productClean equipment and...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Florida, United States Percepta Full time

    Job DescriptionAt Percepta, we strive to deliver exceptional customer experiences. As a Customer Service Representative, you will be part of a team that creates and implements solutions to meet customer needs, while fostering a culture of service and teamwork.Key Responsibilities:Provide timely and professional customer service via phone, email, and...

  • Customer Service Representative

    1 month ago

    Melbourne, Florida, United States Gator Chrysler Dodge Jeep Full time

    Customer Service RepresentativeAs a valued member of our team at Gator Chrysler Dodge Jeep, you will have the opportunity to make a positive impact on our business and in the lives of our team members and guests every day. If you enjoy interacting with people, welcoming customers, and overseeing daily shop tasks, this role is a great fit for you.Key...

  • Customer Service Representative I

    1 month ago

    Melbourne, United States City of Melbourne Full time

    The incumbent performs a variety of clerical, administrative, and record keeping tasks involving the City's financial records and accounts. Work assignments are received both orally and in writing. Work is reviewed through observation, conferences, r Customer Service Representative, Customer Service, Representative, Retail, Computer, English

  • Customer Service Representative

    4 weeks ago

    Melbourne, Florida, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Florida, United States Mercedes Benz of Melbourne Full time

    We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, answering phone calls, and responding to customer inquiries.Key Responsibilities:Answer phone calls and respond to customer inquiries in a...

  • Customer Service Representative

    5 months ago

    Melbourne, United States Percepta Full time

    Requisition Title :Customer Service Representative(03UZW)US-FL-Melbourne Description At Percepta, we bring first-class service across each market we support. As a  Customer Service Representative  in  Melbourne, FL , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Florida, United States Teriyaki Madness Melbourne FL Full time

    Job DescriptionWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative at Teriyaki Madness Melbourne FL.As a key member of our team, you will be responsible for providing exceptional customer service, preparing and serving high-quality food, and maintaining a clean and safe work environment.Key...

  • Customer Service Representative

    4 weeks ago

    Melbourne, United States Aerotek Full time

    **Customer Service Representative****Monday- Friday****$16-18/HR****Job Description**• Collaborate with customers, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance.• Occasionally pull...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Florida, United States Mercedes Benz of Melbourne Full time

    We are seeking a highly motivated and organized Customer Service Representative to join our team at Mercedes Benz of Melbourne. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our clients.ResponsibilitiesAnswer dealership phones, greet and receive prospects and customersDirect...

  • Customer Service Representative

    1 week ago

    Melbourne, Florida, United States The UPS Store Full time

    Job SummaryThe UPS Store is seeking a highly skilled Customer Service Representative to deliver exceptional customer experiences in a fast-paced retail environment. This role requires a strong focus on customer satisfaction, product knowledge, and operational efficiency.Key ResponsibilitiesDeliver world-class customer service to all retail customers,...

  • Customer Service Representative

    4 months ago

    Melbourne, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support . As a Customer Service Representative in Melbourne, FL , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Relationship Center (CRC) Customer...

  • Customer Service Representative

    4 weeks ago

    West Melbourne, Florida, United States Daikin Full time

    Customer Service Representative Opportunity at DaikinWe are seeking a skilled Customer Service Representative to join our team at Daikin. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers.Key Responsibilities:Respond to customer inquiries via phone, email, or instant...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Florida, United States Percepta Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Percepta. As an Outbound Contact Specialist, you will be responsible for providing exceptional customer experiences through various communication channels, including phone, email, and SMS messaging.Key ResponsibilitiesProvide information about available tools...

  • Customer Service Representative

    4 weeks ago

    Melbourne, United States Aerotek Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeMonday- Friday$16-18/HRJob Description• Collaborate with customers, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance.•...