Customer Service Representative
3 weeks ago
Job Posting: Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable. The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions. Typical activities include receiving calls, emails, and web chats from customers who may be inquiring about product-related questions and issues. The Representative will be directly responsible for guiding and assisting all customers, focusing on following guidelines, using their time effectively, and following up with customers in a timely manner. This position will self-manage and interact with various associates from other departments, working closely with the Warehouse, Product Development, Purchasing, Brand Experience, and Marketing groups as well as senior management. Responsibilities: One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch. Satisfaction Survey: Work with managers to meet the satisfaction survey goal at or above group average. Phone Calls: Answer customer calls and assist with any scenario presented. Emails: Answer customer emails within 24hrs and assist with any scenario presented. Warranty Orders: Resolve warranty issues by supplying the customer with the fewest items necessary to resolve the issue. Return Merchandise Authorization: Create RMAs for orders between 1-90 days old when a customer needs to return an item for various reasons. Capture inbound sales when appropriate. Additional Duties: Demonstrate excellent customer service skills in resolving customer complaints and questions. Practice and ensure compliance with company policies and procedures. Thoroughly understand the Customer Relations manual. Maintain a professional and positive attitude. Web Chats: Engage with web customers within 10 seconds of the request and assist with any scenario presented. Qualifications: 2+ years' meaningful work experience preferred. Strong written and verbal communication skills with the ability to communicate across all levels of the organization. Ability to identify business-critical issues quickly and navigate priorities based on last-minute changes. Must be well organized, detail-oriented, and have excellent time-management skills. Display a high level of integrity and professionalism. Ability to lead and empower individuals and teams. Proficient in Microsoft Office 365 Suite, especially Teams and Outlook. Ability to handle a fast-paced call center environment. Solid understanding or ability to learn Cisco Unified Intelligence Center program. Solid understanding or ability to learn Calabrio program. Ability to be flexible and adaptable as this position often requires multi-tasking. Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more Pay Range: $15.00 - $19.04 Estimated ranges displayed are monthly for salaried roles or hourly for all other roles. This role is Bonus or Incentive Plan eligible. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information #J-18808-Ljbffr
-
Customer Service Representative
3 months ago
Melbourne, United States Americas Best Value Inn & Suites Full timeLooking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main Responsibilities of a Customer Service Representative Serves customers by providing all necessary service and product information. Resolves service and product problems....
-
Customer Service Representative
3 months ago
Melbourne, United States Percepta Full timeRequisition Title :Customer Service Representative(03UZW)US-FL-Melbourne Description At Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Melbourne, FL , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part...
-
Customer Service Representative
2 months ago
Melbourne, United States Percepta Full timeJob DescriptionJob DescriptionRequisition Title: Customer Service Representative (03XG5)US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the...
-
Customer Service Representative
2 days ago
Melbourne, Florida, United States Percepta Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and building strong relationships with our customers.Key ResponsibilitiesCustomer...
-
Customer Service Representative
2 months ago
Melbourne, United States Percepta Full timeAt Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Relationship Center (CRC) Customer Service...
-
Customer Service Representative
3 days ago
Melbourne, United States Percepta Full timeAt Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Relationship Center (CRC) Customer Service...
-
Customer Service Representative
1 day ago
Melbourne, United States Percepta Full timeAt Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Relationship Center (CRC) Customer Service...
-
Customer Service Representative Insurance
3 weeks ago
Melbourne, United States Brightway Insurance Full time $15 - $20Job DescriptionJob DescriptionInsurance – Customer Service RepresentativeJoin Brightway Insurance, The Terri Parks Agency for a rewarding career in the insurance services industry. Entry level position for a fast leaner to assist busy insurance sales staff.Potential for advancement with paid tuition program for future licensing (440 and/or 220)Skills...
-
Customer Service Representative
1 day ago
Melbourne, Florida, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a key member of our Customer Relationship Center, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and concerns in a timely and professional...
-
Customer Service Representative
2 months ago
Melbourne Beach, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Melbourne Beach, FL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave...
-
Automotive Customer Service Representative
2 months ago
Melbourne, United States Percepta Full timeJob DescriptionJob DescriptionRequisition Title: Automotive Customer Service Representative (03XG7)US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while...
-
Customer Service Representative and Dispatcher
2 months ago
Melbourne, United States Aire Serv Full timeAs a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people....
-
Customer Service Representative and Dispatcher
3 months ago
Melbourne, United States Aire Serv Full timeAs a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people....
-
Customer Service Representative
3 months ago
Melbourne, United States Sealing Devices Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** INSID001219 Showing 1 location **Job Details** **Description** **POSITION SUMMARY:** * In-depth knowledge and understanding of Sealing Devices' products, pricing structure and gross profit objectives. * Answer customers' questions about products, prices,...
-
Technical Customer Service Representative
2 weeks ago
Melbourne, United States TCI Technology Consulting Inc Full timeTCI has an immediate need for a Technical Customer Service Representativein Melbourne, FL. This is a contract-to-hire opportunity. THIS POSITION REQUIRES US CITIZENSHIP AND A PUBLIC TRUST SECURITY CLEARANCE PRIOR TO START. SUMMARY This innovative position will offer candidates the opportunity to start as a Customer Service Representative (CSR) with the...
-
Technical Customer Service Representative
3 months ago
Melbourne, United States TCI Technology Consulting Inc Full timeTCI has an immediate need for a Technical Customer Service Representative in Melbourne, FL. This is a contract-to-hire opportunity. THIS POSITION REQUIRES US CITIZENSHIP AND A PUBLIC TRUST SECURITY CLEARANCE PRIOR TO START. SUMMARY This innovative position will offer candidates the opportunity to start as a Customer Service Representative (CSR) with the...
-
Sales Associate
3 months ago
Melbourne, United States Drybar Shops Full timeOverview: Drybar is a blow-dry and up-do only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. Sales Associate / Customer Service...
-
Technical Customer Service Representative
3 months ago
Melbourne, United States TCI Technology Consulting Inc Full timeTCI has an immediate need for a Technical Customer Service Representative in Melbourne, FL. This is a contract-to-hire opportunity. THIS POSITION REQUIRES US CITIZENSHIP AND A PUBLIC TRUST SECURITY CLEARANCE PRIOR TO START.SUMMARYThis innovative position will offer candidates the opportunity to start as a Customer Service Representative (CSR) with the...
-
Technical Customer Service Representative
3 months ago
Melbourne, United States TCI Technology Consulting Inc Full timeTCI has an immediate need for a Technical Customer Service Representative in Melbourne, FL. This is a contract-to-hire opportunity. THIS POSITION REQUIRES US CITIZENSHIP AND A PUBLIC TRUST SECURITY CLEARANCE PRIOR TO START.SUMMARYThis innovative position will offer candidates the opportunity to start as a Customer Service Representative (CSR) with the...
-
Automotive Customer Service Representative
2 months ago
Melbourne, United States Percepta Full timeAt Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Automotive Customer Service Representative...
