Scheduler / Dispatcher Coordinator

4 weeks ago

Louisville, United States Grand Finale Cleaning Full time $37,000 - $47,000
Job DescriptionJob Description

Are you ready to start a rewarding career with a growing company in the cleaning industry? Grand Finale Cleaning, a locally owned business, is looking for a dedicated, hardworking, reliable, and friendly individual to join our team as a Scheduler/Dispatch Coordinator. In this role, you will act as a scheduler, dispatcher, and office admin, ensuring smooth and efficient operations. Your responsibilities will include providing exceptional customer service and managing the logistics of our cleaning appointments. If you have at least 2 years of scheduling experience, preferably in the HVAC or Cleaning Field, we want to hear from you

 

About Us:

At Grand Finale Cleaning, our mission is to provide the best possible cleaning from start to finish for every client. We are committed to maintaining high standards and a positive work environment for our team members. We want to provide our clients with excellent communication as well as be supportive of our techs in the field. As scheduler/dispatch you are taking the lead in making sure all cleaners are prepared for their jobs with as much correct information as possible before they enter the home while also ensuring the clients are prepared and informed prior to their scheduled cleanings of what to expect.

 

Perks and Benefits:

Joining Grand Finale Cleaning isn't just about a job—it's about embarking on a transformative journey towards a brilliant future. Here's what we offer:

• Comprehensive Benefits: Dental and vision insurance, vacation pay, PTO, holiday pay, paid shutdown after Christmas, 401K

• Competitive Pay: $37,000 to $47,000 a year

• Monday- Friday (8:00 a.m.-8:30 a.m. to 5:00 p.m.-5:30 p.m.)

• Weekends when necessary

 

Key Responsibilities:

• Client Scheduling: Review and adjust schedules daily, coordinate with employees, and communicate any changes to clients.

• Team Coordination: Monitor team members' clock-ins, ensure punctuality, and address any absences by contacting clients.

• Weekly Planning: Manage and resolve scheduling conflicts for the upcoming week.

• Reminders and Updates: Send out reminders, update schedules, and correspond with clients about any changes.

• Client Interaction: Handle client feedback and complaints, coordinate with Field Supervisors for necessary actions, and conduct quality checks.

• Key Management: Tag and catalog client keys, assemble lock boxes, and manage key distribution.

• Team Leadership: Lead team members positively and manage time off/vacation requests.

• Office Duties: Maintain a tidy workspace, dress business casual, manage building alarm, and answer phone calls promptly.

 

Qualifications/Requirements:

• Great attention to detail and problem-solving abilities.

• Excellent written and oral communication skills.

• Positive, calm attitude with good people skills and a professional appearance.

• Quick learner able to handle a heavy workload.

• Ability to manage multiple priorities with creativity, professionalism, and urgency.

• Proficient computer and customer service skills.

• Ability to work independently and as part of a team.

• Ability to handle interruptions and distractions effectively.

• Minimum of two years of scheduling experience, preferably in the cleaning field or HVAC industry.

• Ability to handle multiple phone lines, text messages, and emails.

• Bilingual in Spanish and English is a plus but not required.

• Experience with Microsoft Office (Excel, PowerPoint, Word, etc.).

• Ability to thrive in a fast-paced environment.

• Ability to commute daily to our Lagrange office location.

• Ability to sit and be near your computer for long periods of time.

 

Job Location: La Grange, KY

 

As a Scheduler/Dispatcher, you will play a crucial role in ensuring the smooth operation of our scheduling processes. You will be responsible for maintaining team morale while addressing clients' needs and making necessary adjustments to their schedules.

Company DescriptionAt Grand Finale Cleaning, our mission is to provide the best possible cleaning from start to finish for every client. We are committed to maintaining high standards and a positive work environment for our team members. We want to provide our clients with excellent communication as well as be supportive of our techs in the field. As scheduler/dispatch you are taking the lead in making sure all cleaners are prepared for their jobs with as much correct information as possible before they enter the home while also ensuring the clients are prepared and informed prior to their scheduled cleanings of what to expect.Company DescriptionAt Grand Finale Cleaning, our mission is to provide the best possible cleaning from start to finish for every client. We are committed to maintaining high standards and a positive work environment for our team members. We want to provide our clients with excellent communication as well as be supportive of our techs in the field. As scheduler/dispatch you are taking the lead in making sure all cleaners are prepared for their jobs with as much correct information as possible before they enter the home while also ensuring the clients are prepared and informed prior to their scheduled cleanings of what to expect.

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