TDP-Dispatcher

1 month ago

Louisville, United States Tom Drexler Plumbing Full time
Job DescriptionJob Description

Dispatch Service Representative

Tom Drexler Plumbing, Air & Electric is looking for a top-quality, enthusiastic individual with excellent communication and customer service skills to join our Team in Louisville, KY.

About Us

Tom Drexler Plumbing, Air & Electric has great career opportunities for plumbers, heating and cooling professionals, electricians, customer service representatives, dispatchers and more For over 30 years, we have built a reputation of quality service and fair & honest business practices. We believe in hiring top-quality candidates looking for long-term careers.

The Dispatch Service Representative will provide excellent customer service to help resolve customer issues and interact with customers and technicians to coordinate service appointments. You must have open availability to work the required scheduled hours for this role. Some Saturdays are also required.

Essential Job Functions

  • Take in-bound service calls from customers needing assistance with their residential plumbing, HVAC, and electrical systems.
  • Schedule and prioritize technicians for service calls and dispatch them to customer sites.
  • Provide professional and timely confirmation of service arrival time with customers.
  • Partnering with technicians making sure they have accurate information, ensuring jobs we provide high quality efficient work to meet customer expectations.
  • Reschedule and reassign calls as needed to accommodate urgent or high-priority customer needs.
  • Placing follow up calls as needed to update customers on continued work and solicit feedback.
  • Performs other duties as assigned.

Qualifications:

  • Excellent verbal and written communication skills.
  • Customer focused mindset, providing exceptional service to our customers.
  • Excellent organizational skills with exceptional attention to detail.
  • Ability to build and maintain strong relationships by promoting a team atmosphere.
  • Professional phone presence.
  • Computer literate.
  • A strong work ethic and ambition to be successful.
  • High level of professionalism to establish customer rapport, encouraging customer loyalty.

Experience/Education:

  • Previous call center experience is preferred but not required.

Compensation:

  • $18-20/Hour

Benefits:

  • Competitive Dental, Vision, and Healthcare Plans
  • 401(k)with company matching
  • Short-Term and Long-Term Disability
  • Company Paid Life Insurance
  • PTO
  • Paid Holidays
  • Employee Discounts

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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