Technical Sales Support Engineer
2 weeks ago
Job Title: Technical Sales Support Engineer
Location: Milton GA 30004
Duration: 12 Months
1st, 8-5 (flexible)
Job Responsibilities
Handle technical service inquiries, phone and e-mail requests coming from customers, sales and marketing teams
Create customer (internal and external) facing documentation of a technical nature including but not limited to technical data sheets, declarations of compliance and letters of attestation
Support the completion of corporate account bids and cross references
Support the completion of customer questionnaires, delegating where appropriate to subject matter experts (SME’s), and ensure accurate and timely completion
Work with cross-functional team members within quality, regulatory, sustaining engineering, and marketing to support completion of custom customer requests
Maintain accurate records of the support provided
Handle special project assignments as needed
Develop, maintain , and train users on product technical sheet database
Required Skills:
1. Degree or Advanced degree in engineering or a related technical discipline.
2. Has general experience fulfilling customer technical requests for information
3. Maintain accurate records
4. Experience working with customers and cross-functional teams
5. Familiarity with FDA and medical device regulation
Preferred Skills:
1. Experience in a technical/quality role supporting medical devices
2. Project management
3. Attention to detail
4. Strong communication skills, both written and verbal
5. Self-starter and ability to work independently
Soft Skills Required: MS Office
Education/Experience Requirement: BS in engineering discipline +3 years experience Interaction
Technology Requirements: Strong background in materials regulatory compliance
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