Support Representative
Found in: beBee jobs US - 2 weeks ago
Customer Service and Support Representative (Tier I)
We are looking for an Outgoing individual with good interpersonal skills to handle sales and support calls/chats, customer and reseller training, and other tasks to meet our growing needs. Support is a critical component of our company and we are committed to providing world-class support to our users. User support representatives respond to emails and online chat requests for technical support. Also, you will schedule phone calls and screen share sessions to assist in solving a customer's problem. If you have a Production or Support background and enjoy helping others by education or solving their problems, we'd like to meet you.
Roles/Responsibilities:
- Answer incoming communication and troubleshoot customer technical problems with our software products and other hardware
- Put customers at ease and help them solve their technical problems quickly
- Use time management skills to prioritize customer calls and quickly address all customer technical problems
- Improve customer references by writing and maintaining documentation
- Assist customers with their deployment, configuration, problem triage, and troubleshooting of our software products
We want people who:
- Like to help people achieve their best
- Have used ProPresenter and/or other Renewed Vision products in live productions
- Know general computer troubleshooting strategies
- Understand video production workflows and industry terms (such as camera signals, switchers, keying, and video compression)
- Are critical thinkers and problem solvers
- Can express themselves well with the written word
- Can type quickly
- Has a drive and ability to make processes more efficient
We really want people who:
- Have experience working in a production environment, with a deep knowledge and understanding of how Renewed Vision Products (ProPresenter, PVP, Pro Video Sync, Scoreboard) are used in production environments.
- Have customer Service related experience in a written format
- Ability to work both independently and within a team with minimal supervision.
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Support Representative
Found in: beBee S US - 2 weeks ago
Alpharetta, United States Renewed Vision Full timeCustomer Service and Support Representative (Tier I) We are looking for an Outgoing individual with good interpersonal skills to handle sales and support calls/chats, customer and reseller training, and other tasks to meet our growing needs. Support is a critical component of our company and we are committed to providing world-class support to our users....
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Software Support Representative
Found in: Appcast Linkedin GBL C2 - 6 days ago
Alpharetta, United States Insight Global Full timeRequired Skills and Experience - 2+ years of inbound customer support and/or technical product support experience- Salesforce experience- Strong personality with ability to communicate with customers via phone and email Nice to Have Skills and Experience- Healthcare experience Job DescriptionA Fortune 100 healthcare company in the Alpharetta, Georgia area is...
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Software Support Representative
Found in: Appcast US C2 - 5 days ago
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Software Support Representative
5 days ago
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Found in: Appcast Linkedin GBL C2 - 6 days ago
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Found in: Resume Library US A2 - 7 days ago
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Found in: Lensa US P 2 C2 - 1 week ago
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Director of Inside Sales
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Alpharetta, United States Cardinal Logistics Management Full timeJob Summary:The Manager of Inside Sales will lead, mentor, and develop an Inside Sales Team for Cardinal Logistics. This individual will be the main visionary architect for the inside sales program. The Inside Sales Team will be comprised of Inside Sales Representatives and be primarily focused on the conversion of prospects into new customers for the...
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Product Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
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Product Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Alpharetta, United States Wahsega Full timeJob Title:Product Specialist Job Summary:Wahsega is a rapidly expanding hardware manufacturing company, experiencing nearly 100% growth annually. We're on the lookout for individuals who are deeply passionate about technology and possess a genuine love for teaching.As a Product Specialist at Wahsega, you'll play a pivotal role in our team's success. Your...
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