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Operations Manager
3 weeks ago
COLAB LAX is a digital marketing agency with offices in Los Angeles, Dubai, and Karachi. With marketing and creative roots in Los Angeles, we are growing our U.S. client base, while expanding into international markets.
Who We Are Looking For: You have an extensive background in Project Management and Operations for a digital marketing agency. You are looking to solve internal resource and operational issues as we scale our digital marketing agency, using your unique insights into project management, team resources, and workflows—all related to digital marketing activities.
Responsibilities
Oversee processes and workflow efficiency for digital marketing teams in U.S. and international offices, including Web Development, SEO, Design, Social Media, and Video Production
Set resource allocation strategies, project goals, and timelines; Manage results
Refine processes and workflows and roll them out across the company. Ensure team members understand their roles and responsibilities
Develop KPIs to track internal resources; Ensure KPIs are being met
Allocate internal resources as new clients and projects come in; Set up and oversee project management for all projects based on deliverables
Support Account Managers to maintain deliverables on time
Gather, track, and analyze data related to internal resource allocation and performance
Build and automate project management processes and workflows in Asana
Develop training materials and frameworks for departments and ensure new employees receive proper training
Manage staffing needs as internal resource needs change and grow
Initiate and manage hiring process when new resources are required
Qualifications
5+ years in Project Management and Operations for a digital marketing agency
Strong understanding of project management processes, workflows, and timelines
Proficiency in project/workflow management software and tools (e.g., Asana, Airtable, Trello, Agency Analytics, Slack) and Google Office suite
Experience growing the Operations of a digital marketing agency a plus
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