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Operations Manager
4 weeks ago
Position Title: Operations Manager
Company: Romulus Media
Location: Remote, Hybrid if possible
Position Type: Full-Time
Job Summary:
Romulus Media is seeking a driven and highly organized Operations Manager to lead the operational aspects of our marketing campaigns. As Operations Manager, you will manage client relationships, oversee campaign execution, recruit and train student ambassadors, and ensure the success and efficiency of all operations. This role is critical in maintaining the high standards and growth of Romulus Media as we expand our reach and services.
Key Responsibilities:
1.Client Management:
•Serve as the primary contact for all clients after a one-month training period.
•Ensure all client communications are answered on the same day unless received after 8 pm.
•Use professional and straightforward language in all communications.
•Manage client expectations, address concerns, and ensure satisfaction.
2.Campaign Management:
•Oversee the planning, execution, and monitoring of all marketing campaigns, ensuring they are delivered on time and meet predefined objectives.
•Manage campaigns that are typically straightforward with clear KPIs such as interactions, materials distributed, leads generated, and signups.
•Focus on effective ambassador management and problem-solving during campaigns.
3.Student Recruitment and Management:
•Develop and implement comprehensive training programs for student ambassadors.
•Recruit ambassadors primarily through LinkedIn, using job postings and cold messaging, but also explore new recruitment strategies.
•Retain high-performing ambassadors for ongoing campaigns, such as extending them from Fall to Spring programs.
4.Process Improvement:
•Identify and implement improvements in the student recruitment process and overall operational efficiency.
•Explore options for tools like a Dashboard to provide ambassadors with greater clarity and structure.
5.Reporting and Documentation:
•Prepare detailed client reports that include all quantitative and qualitative metrics, with insights and a high-level summary.
•Flag any campaign performance issues that may indicate ineffective strategies.
6.Cultural Fit and Values:
•Uphold Romulus Media’s client-first focus by ensuring transparency, simplicity, and quick responses.
•Strive to create and maintain top-tier ambassador programs, taking pride in their success and proactively identifying areas for improvement.
Compensation and Benefits:
•Salary: $3,000 per month during the initial term, transitioning to a > $100,000/year salary upon proving effectiveness.
•Growth Opportunities: Potential to move into higher operational or strategic leadership roles within Romulus Media. Operations Manager to become Chief Operating Officer (COO) upon proving effectiveness.
•Professional Development: Opportunities for training, mentorship, and networking.
Performance Evaluation:
•Performance will be evaluated based on campaign success, with a focus on ambassador management and problem resolution.
•Comprehensive feedback from clients and ambassadors will be part of the performance review process.
Ideal Candidate:
- Has experience working directly with brands
- Has experience in the marketing industry
- Has led a group of people before, specifically created a team and managed that team
- Is in their Senior Year of University
- Is interested in joining a young, growing company and having true visible effect
Application Process:
Interested candidates should submit their resume, cover letter, and any relevant portfolio materials to walt@romulusmedia.com.
This position offers a unique opportunity to take on a leadership role within a growing company, with significant potential for career development and long-term rewards. If you are a highly organized and motivated individual ready to take Romulus Media to new heights, we encourage you to apply.
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