Account Manager

1 month ago

Cupertino, United States MIRAPATH, INC Full time
Job DescriptionJob Description

Account Manager

Sales Department

Job Description

Position Summary: Responsible for driving revenue results by closing sales and managing technical aspects of existing accounts. This individual will increase sales to existing customers by providing top-quality technical service before and after a sale, technical account managers help to ensure customer satisfaction and strengthen customer relationships. Primarily based in our Cupertino office, but frequently travels into the field to meet with customers.


Locations: Remote in Texas and Virginia

Position Responsibilities:

  • Drive sales for existing accounts by building rapport, understanding account requirements and explaining product and service capabilities, negotiating contract terms, and finalizing contract.

  • Expand sales (upsell) in existing accounts by introducing new products and services.

  • Build and maintain strong client relationships.

  • Manage and resolve client concerns/issues during entire sales cycle.

  • Initiate sales process by scheduling appointments; making initial presentation; understanding account requirements.

  • Manage customer support – provide quotes, information, pricing, proposals, process sales orders and RMAs

  • Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

  • Coordinate internal resources to ensure quality customer service is attained.

  • Maintain all aspects of client records, including meeting notes and activities, in CRM database.

  • Provide product and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.

  • Keep management informed by submitting activity and results reports.

  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

  • Recommend new products and services by evaluating current product results; identifying needs to be filled.

  • Develop and maintain knowledge of Mirapath’s product set; participate in educational opportunities. Be able to:

  • Explain the scope of all our solutions and position accordingly in relation to an organization’s requirements

  • Develop and tailor materials to assist the sales team in explaining key features & benefits

  • Provide quality customer service in assisting customers on questions and/or requests.

  • Work collaboratively and productively with other departments to meet customer needs

  • Create processes that improve efficiencies, gather consensus and buy-in from those involved

  • Participate in team meetings and take responsibility for sales improvement initiatives.

  • Attend internal meetings, exhibitions and events as required

  • Contributes to team effort by accomplishing related results as needed.

Position Requirements:

  • BA/BS in a business or technical related field or equivalent required, MBA a plus.

  • Minimum 5+ years of experience selling relevant and related products; experience with data center/IT infrastructure products a plus.

  • Proficient computer, software, and data analysis skills (Salesforce.com/CRM, Excel, Outlook, Word, Power Point)

  • Demonstrated track record of meeting or exceeding sales goals

  • Must possess strong initiative, resiliency, organizational and time management skills

  • Exceptional interpersonal and leadership skills.

  • Excellent problem solver with strong negotiation and presentation skills

  • Proven record in business development and account planning/management.

  • Excellent verbal and written communication skills.

  • Resourceful and ability to adapt quickly to changing environment

  • Ability to effectively prioritize tasks and managed time within a fast-paced environment

  • Travel up to 25% of the time



If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Please check out more details about Mirapath at www.mirapath.com


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