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Account Manager
1 month ago
Account Manager
Sales Department
Job Description
Position Summary: Responsible for driving revenue results by closing sales and managing technical aspects of existing accounts. This individual will increase sales to existing customers by providing top-quality technical service before and after a sale, technical account managers help to ensure customer satisfaction and strengthen customer relationships. Primarily based in our Cupertino office, but frequently travels into the field to meet with customers.
Locations: Remote in Texas and Virginia
Position Responsibilities:
Drive sales for existing accounts by building rapport, understanding account requirements and explaining product and service capabilities, negotiating contract terms, and finalizing contract.
Expand sales (upsell) in existing accounts by introducing new products and services.
Build and maintain strong client relationships.
Manage and resolve client concerns/issues during entire sales cycle.
Initiate sales process by scheduling appointments; making initial presentation; understanding account requirements.
Manage customer support – provide quotes, information, pricing, proposals, process sales orders and RMAs
Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
Coordinate internal resources to ensure quality customer service is attained.
Maintain all aspects of client records, including meeting notes and activities, in CRM database.
Provide product and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
Keep management informed by submitting activity and results reports.
Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommend new products and services by evaluating current product results; identifying needs to be filled.
Develop and maintain knowledge of Mirapath’s product set; participate in educational opportunities. Be able to:
Explain the scope of all our solutions and position accordingly in relation to an organization’s requirements
Develop and tailor materials to assist the sales team in explaining key features & benefits
Provide quality customer service in assisting customers on questions and/or requests.
Work collaboratively and productively with other departments to meet customer needs
Create processes that improve efficiencies, gather consensus and buy-in from those involved
Participate in team meetings and take responsibility for sales improvement initiatives.
Attend internal meetings, exhibitions and events as required
Contributes to team effort by accomplishing related results as needed.
Position Requirements:
BA/BS in a business or technical related field or equivalent required, MBA a plus.
Minimum 5+ years of experience selling relevant and related products; experience with data center/IT infrastructure products a plus.
Proficient computer, software, and data analysis skills (Salesforce.com/CRM, Excel, Outlook, Word, Power Point)
Demonstrated track record of meeting or exceeding sales goals
Must possess strong initiative, resiliency, organizational and time management skills
Exceptional interpersonal and leadership skills.
Excellent problem solver with strong negotiation and presentation skills
Proven record in business development and account planning/management.
Excellent verbal and written communication skills.
Resourceful and ability to adapt quickly to changing environment
Ability to effectively prioritize tasks and managed time within a fast-paced environment
Travel up to 25% of the time
If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Please check out more details about Mirapath at www.mirapath.com
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