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Associate Customer Service Representative

2 months ago

Auburn Hills, United States sgsconsulting Full time
Job DescriptionJob Description

Job Title: Associate Customer Service Representative

Duration: 12 Months+ (Possibilities of extension)

Location: Auburn Hills, MI 48326 (Hybrid)

Schedule: 07 AM – 03:30 (Mon-Fri)

 

Job Description:

·         Customer Focused liaison promoting and implementing Functional Excellence in the CSR role.  Provide domestic customer service according to the needs of the Business and Customers. 

·         Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.

 

·         Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures. 

·         Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required. 

·         A thorough understanding of the Quality System and business experience is preferred. 

·         This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.com, as well as the ability to learn and work in multiple businesses.

·         The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. 

·         Responsibilities include but are not limited to:  responding to customer inquiries, utilizing  various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.

 

This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

 

Minimum skills required:

·         Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.    

·         Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred. 

·         Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.

·         Knowledge of SAP-R3 or equivalent is required.  Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.

·         Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word).  Must be tested in MS Office and include scores.

·         Salesforce.com and SharePoint experience is a plus.

·         This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.

·         Ability to identify areas for improvement and implement change.

·         Demonstrated skills:  multitasking, project management including the ability to translate needs into a workable implementation plan, change management

·         Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment

·         Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

 

·         Additional Information: Some travel may be required, however would be infrequent if at all.

·         Required: College degree; previous customer service experience, SAP-R3 or equivalent experience

·         Preferred: Bachelor’s degree

Company DescriptionSoftware Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.Company DescriptionSoftware Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r
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SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r
\r
SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.