Employee Group Benefits

4 weeks ago

Miami, United States WARNER PACIFIC INSURANCE Full time $26 - $35
Job DescriptionJob Description

Employee Group Benefits - Account Manager I

Warner Pacific Insurance

Miami, Florida 33139


We are seeking a dedicated and detail-oriented Account Manager to join our team. In this role, you will manage over 150 accounts with a group size varying from 2 to 50 lives. You will optimize your clients' benefits accounts, ensuring they receive the maximum value from their benefit plans. Your expertise will help clients navigate their benefits options, resolve issues, and make informed decisions.

The Account Manager will work closely with Clients, Sales Consultants, Brokers/Producers, and Carrier Partners under minimal supervision. They will also be responsible for preparing renewal analysis and assessing alternative options, which may include Medical Plan Comparison (MPC) and Build Your Own Comparison (BYOC). You will also be responsible for researching and analyzing potential issues, responding to telephone and written inquiries, and upselling ancillary lines of coverage.

Overview of Responsibilities

Upon completing the required basic training, you will be responsible for performing all job functions independently. Key responsibilities include but are not limited to:

  • Assist clientele with renewal analysis, assess clients' needs, identify gaps, and run appropriate marketing exhibits to ensure we meet clients' expectations.
  • Effectively manage multiple Customer Relationship Management (CRM) systems. Build and maintain strong rapport with clients and account managers at agency or producer offices.
  • Respond to co-workers' and customers' inquiries clearly and effectively via telephone and written correspondence regarding enrollments, benefits, eligibility, and other related matters.
  • Interpret and explain policies, benefits, guidelines, etc. to customers. It may require limited research or guidance from co-workers, specialists, managers, or service providers.
  • Operate internal and external computerized systems to obtain and extract information, documents, activities, and changes for tracking, information gathering, and troubleshooting.
  • Thoroughly document inquiry outcomes for accurate tracking and analysis.
  • Develop and sustain positive relationships with customers. Coordinate with various internal departments to ensure that customer requests and inquiries are addressed appropriately and in a timely manner.
  • Research and analyze data to address operational challenges and customer service issues.
  • Provide external and internal customers with requested information and liaise between the customer and service providers.
  • Provide backup in other areas within the department/company as needed/requested.

Other Performance Expectations

  • Treat all employees and customers fairly and with respect. Consistently communicate with other employees in a dignified, positive fashion to encourage and achieve maximum performance results.
  • Lead by example and regularly review, understand, and comply with all policies and procedures, including punctuality, attendance, harassment, and discrimination prevention.
  • Provide constructive guidance to co-workers when addressing difficult or complex concerns, leveraging your expertise to resolve issues effectively and collaboratively.
  • Embrace change positively and motivate others in the department to share the same practice.
  • Demonstrate consistent, outstanding judgment, honesty, and integrity in all aspects of job performance.
  • Continually evaluate the work environment, identifying areas where assistance is required and opportunities for process improvement exist.
  • Maintain and foster positive, open communication channels with all co-workers and customers.
  • Assist and train co-workers and external customers in skill/knowledge development.
  • Complete assignments assigned and on time unless otherwise agreed to
  • Independently seek out additional work from current or other departments as time permits
  • Positively participate in other projects/activities as assigned

Additional Skills and Requirements

  • Minimum of a High School Diploma; advanced education or degree preferred
  • Must possess and maintain a Life & Health License by renewing and completing all required Continuing Education courses in a timely manner.
  • Minimum 1-year prior experience as an Account Manager or prior insurance experience resulting from a combination of education and/or experience that would provide an equivalent background in terms of insurance knowledge and experience is desired.
  • Excellent written and oral communication and interpersonal skills
  • Ability to understand and demonstrate the use of computer systems, computer programs, and office equipment as necessary, including the ability to type a minimum of 30-35 wpm and proficiency in using a 10-key.
  • Ability to work on-site (in the office) a minimum of 8 hours per day, Monday through Friday, generally with shifts starting between 8:00-8:30 a.m., as determined by senior management
  • Ability to attend interoffice meetings
  • Ability to work overtime as requested by senior management
  • This job may require occasional in or out-of-state multi-day travel.
  • High-level planning, organizing, and time management skills
  • Proven ability to analyze and resolve mathematical discrepancies
  • Demonstrated ability to maintain a pleasant, cordial, and professional demeanor when negotiating with co-workers and customers, especially when dealing with a heated situation
  • Demonstrated ability to successfully prioritize and remain calm when faced with requests, demands, and deadlines
  • Ability to sit for long periods, lift at least 5 pounds, file, sit, stand, bend, reach, pull.

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