Customer Service Representative

4 weeks ago


Hyannis, United States Della Infotech Inc. Full time
Job DescriptionJob Description

General Responsibilities:

 

Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets. Schedule meter changes, work calendars for service technicians, time keeper responsibilities.

 

Education/Equivalent:

High School Diploma or equivalent required

 

Work Experience Needed:

1-2 years of experience in office customer service

 

Special Skills/Abilities Needed:

Excellent telephone skills

Good interpersonal skills

Good computer skills and knowledge of Microsoft Word and Excel

Good verbal and written communications skills

Good problem-solving abilities

Valid driver’s license

Able to multi-task and prioritize work

Able to work under pressure and respect deadlines

 

Nature & Scope-Principal Areas of Responsibilities:

Know and abide by company’s safety policy and procedures.

Answer all incoming calls within company’ standards.

Respond to all customers inquiries and complaints.

Schedule and communicate service orders to the Service and Meter Technicians.

Ensure all service orders are complete.

Process all customer payments, prepare daily deposits, maintain cash reports.

Open and distribute incoming mail.

Maintain customer files.

Maintain active collections process adhering to business processes.

Calculate, process and post customer billing adjustments.

Comply with all company processes, procedures, S.O.P.s and work rules.

Perform other clerical duties as necessary.

Other duties as needed and assigned, within reasonable scope of the position, as determined by client.

 

Essential Functions:

 

Physical:  Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.

Sensory: Must be able to see, hear, speak clearly, and converse in English.

Mental: Must be able to read, write, and compute simple math problems.

Bi-lingual would be a huge plus but not required.

 

 

Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.

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