Customer Service Sales Associate
2 weeks ago
Position Overview
As a Customer Service Representative, you will be responsible for taking inbound calls from customers regarding products and services. Additionally, you will be providing general information regarding questions and concerns. This is a fast-paced environment ideal for a person who wants a stable workplace and good people to work with
What you’ll be doing
You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:
- Taking orders and assisting customers with their purchase over the phone and in the showroom
- Talking to customers over the phone, email or chat to resolve their questions or concerns
- Accurately document and update customer records based on interactions
- Upsell products or services to customers, if appropriate
- Troubleshoot and resolve product issues and concerns
- Develop and maintain a knowledge base of the evolving products and services
- Perform other duties as assigned by your management team
Qualifications: What we look for:
We’re looking for talented people who strive for excellence and have a passion for helping others. The best fit for this job is someone who:
- Has previous customer service, sales and/or call center experience
- Has great computer skills
- Possesses excellent written and verbal communication skills
- Cares about helping their customers
- Is team-focused
- Has the ability to multitask
- Ability to build rapport with clients
- Positive and professional demeanor
- Can maintain the highest level of confidentiality
- Bi-lingual (Spanish) a plus
- A clear criminal background check and drug test
- Must be age 18 or older
Position Requirements
Educational:
- Two or more years of college education or relevant work experience
- Associates degree in Hospitality, Marketing, Sales or related field, preferred.
- High School Diploma or equivalent required.
Experience:
- Two (2) years of customer service experience required.
- Previous experience interacting with the public, via the telephone on a daily basis, preferred.
Why you’ll want to join the Agape team
- 100% paid training
- Competitive pay includes high salary plus commissions and bonuses
- 401K Plan and Profit Sharing
- Paid time off
- Paid Holidays
- Paid Sick Days
- Merchandise Discounts
- Incentives and Contests
- A great team environment with supportive co-workers
- You’ll feel empowered to do things the right way amid a culture of high personal and business integrity
- There’s real opportunity to learn, grow and advance your career (we love promoting from within)
- We’re a strong company that truly cares about our community
Schedule and Working Environment:
Must be available to work full-time Monday thru Friday 9am to 6pm
Dress code is business casual
Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Agape team
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