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Dental Revenue Cycle Manager
3 months ago
Lakeshore Talent is partnering with an exciting start up company in the dental industry in their search for a Dental Revenue Cycle Manager out of the Denver, CO headquarters. This is a hybrid opportunity, working from home 2 days a week, paying $80-100K per year and offering flexible PTO
The right candidate will have 3+ years of experience in dental revenue cycle management of at least $20 million in revenue, have managed multiple direct reports (bonus points if you have managed others remotely), and be located in a commutable range to downtown Denver, CO.
Overview:
This role will provide strategic planning, leadership skills and ongoing quality and process improvement for revenue associated with operating activities. You will report directly to the Revenue Cycle Manager Director and oversee a remote Revenue Cycle team of 10. This leadership position requires a thorough understanding of revenue operations, insurance verification, billing best practices, compliance regulations, credentialing, and team support. You will collaborate with various teams to ensure accurate and timely revenue collection while maintaining a strong focus on customer service and enhancing overall department performance. This role will require you to provide regular reports and analysis to executive leadership to drive business strategies and objectives.
Responsibilities:
Monitor Revenue Cycle Management team performance & quality, and supporting them to consistently reach KPIs; analyzing reports and KPIs to take action to improve or maintain results
Identify areas of improvement in current processes, recommend & implement solutions, to streamline the workflow and enhance efficiency and productivity.
Working with team members to ensure accurate and timely billing, and reach 90% of accrual collections at 4 weeks after production, and insurance DSO average of 20 days or less
Support offices’ patient AR collection process, to achieve an average of 30 DSO
Working with insurance payment posting team to achieve a 98%+ posting rate daily
Managing third-party vendors to maximize their results and guarantee expected outcome
Ensure SOP guide is maintained and up to date
Providing excellent customer service to all team members, including offices, and achieve a minimum of 4/5 score or higher from weekly satisfaction surveys
Fostering a positive and collaborative work environment
Strengthen communication flow between RCM and Operations
Travel to multiple office in the Colorado area expected (estimated travel once a quarter to Denver, Colorado Springs, and Pueblo locations)
Soft Skills:
Project management skills, and high-level of detail & organizational skills
Collaborative: partner with various teams to ensure accurate and timely revenue collection
Strong critical thinking and problem-solving skills and able to make timely decisions
Strong written & verbal communication skills
Customer Service focused
Experience Required:
2+ years of dental revenue cycle management experience
5+ years of dental office management experience
Managed at least $20 million in revenue (this will manage $50 million)
Oversight of direct reports through multiple locations
Extensive knowledge of dental insurance verification, claim submission, collections, patient A/R management, credentialing, payor relations, and team leadership
Proficiency in dental coding and terminology
Proven track record in strategic planning, leadership, and process improvement
Benefits:
Health benefits starting on the 1st of the month
PTO starts after 90 days
Comprehensive health, disability, life, accident, and critical illness insurance
401(k) plan with company match
Flexible PTO and paid holidays
Company provided parking in their Downtown Denver office
Company Culture:
Emphasis on work/life balance
Flexible schedules
Commitment to employee development and education
Autonomy with support, not micro-management
Company DescriptionSince 1995, Lakeshore has provided Staffing, Recruiting and Payrolling services to employers in Denver and Chicago across multiple industries. We are committed to achieving success by matching top talent with the right opportunities. In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.Company DescriptionSince 1995, Lakeshore has provided Staffing, Recruiting and Payrolling services to employers in Denver and Chicago across multiple industries. We are committed to achieving success by matching top talent with the right opportunities. In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.