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Office Admin
2 months ago
If you are ready to grow and are sales driven, Zen Home is the place for you. We are family-focused both with our cleanings and our team. A package of benefits comes along with this 42K+ salary as well as our Zen environment.
Zen Home, New York's Most Luxurious and Upscale Cleaning Service is looking to hire an Admin Professional with a knack for phone sales. With over 19 year of professional service in the high-end cleaning market feel confident that you will be working for a company that has long standing stability and an outstanding reputation.
We are looking for an outstanding team member that fits well with our brand and exceptional customer service. We are looking for a go getter who is pro active, goes above and beyond and has outstanding phone etiquette.
Job duties include but do not limit the following:
CUSTOMER SERVICE
• Handle (or return-call) all customer calls and complaints timely
• Booking of new clients and existing client’s appointments
• Checking and responding to emails using professional grammar
• Arrange re-cleans, and follow ups.
• Involve Office Manager when a customer cannot be satisfied or severe issues
• Make recommendations to management regarding trends, changes
• Document complaints, issue complaint forms to Cleaning Techs
• Perform quality control visits when needed
• Perform arrival check visits when needed
ADMIN
• Processing daily credit card payments and refunds
• Check, order and stock inventory
• Run and cross check daily office reports
• Run office errands
• General upkeep of the office space
• Internet research
• Printing biweekly payroll reports
*Documenting staff issues
*Adjusting and approving cleaners work hours
*Preparing new hire documents
SALES
• Assure leads and prospects are followed up on and converted
*Make outbound calls to property manager, realestate brokers, and like minded business to build relationships and get clients.
*Maintain a close rate of 35%-50%
*Continuously strive to get new business
• Maintain or improve prospect conversion
• Document, track, measure (leads, conversions)
• Submit weekly reports to Operations Manager
• Set up and dispatch In-home Estimates
• Documentation in database
• Maintain daily stats
• Onsite visits to prospective buildings to build relationships with property managers to obtain ongoing business relations
Minimum Qualifications
• Cleaning experience / knowledge preferred
• 1 year sales experience
• 2 years customer service experience
• Computer skills
• Articulate correspondence, friendly, quality voice
Work Hours
• Monday, Wednesday, Thursday and Friday 9:00am – 5:30pm or 8:00am - 4:30pm
• Saturday 9:00am - 4:30pm
**** Please note, this is a SATURDAY position ****
TO LEARN MORE ABOUT ZEN HOME CLEANING PLEASE VISIT OUR WEBSITE AT:
WWW.ZENHOMECLEANING.COM
