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Operations Manager Relocation to Chicago, US

2 months ago

Beverly, United States AIRE Ancient Baths Full time
Job DescriptionJob Description

About Us:

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 8 established centers: NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Upper East Side and Toronto-2024- facilities.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Chicago Location:

Our Chicago location was designed to showcase a historic restored factory from 1902 in River West, close to the West Loop. The space has been given a new lease on life and is now part of the magical AIRE atmosphere.

The Role:

As an Operations Manager, you will oversee all operations in our Chicago bathhouse and will collaborate with the Site Director in fostering a positive work environment for staff and creating the AIRE Experience for clients.  You will also be responsible for ensuring compliance with operating policies, procedures, and service standards.

Key Responsibilities:

  • Implement approved policies and procedures issued by corporate headquarters.
  • Monitor daily reports and make data-informed decisions.
  • Spend 80% of the time in the spa maintaining a consistent flow of general spa operations.
  • Assist in procuring operational supplies and equipment by contacting vendors.
  • Manage inventory and an allocated budget.
  • Develop, implement, and maintain quality assurance protocols that align with corporate standards.
  • Ensure OSHA, fire, and legal standards are met according to federal, state, and local regulations.
  • Oversee all departments in coordination with the Site Director.
  • Serve as Manager on Duty (MOD) 50-80% of the time.
  • Lead regular meetings with employees and department heads.
  • Create and foster a high-performance culture by supporting department heads and ensuring departmental accountability.
  • Foster engagement by promoting employee well-being, giving recognition, and listening to feedback.
  • Promote a culture of outstanding customer service by handling complaints, tracking customer satisfaction surveys, and implementing continuous improvement plans.

Why You Should Join Us:

  • Competitive salary
  • Bonus Scheme
  • Relocation Package
  • United Healthcare Insurance: medical (major), dental, and vision are 100% covered by the company.
  • PTO 15 days - (Holidays)
  • Sick days (5).
  • Growth opportunities.
  • 401K savings plan.
  • Commuter Benefits Program.
  • Complimentary Bath Experience (once a month).
  • Employee Bath Experience discounts (including friends/family).
  • Employee Perks Program (TicketsAtWork).
  • Employee Referral Bonus Program.
  • The opportunity to take your professional career to the big league  💪

Who You Are:

  • Bachelor's Degree in hospitality management, tourism, or business, preferred.
  • 3+ years managing operations in a luxury, wellness, fitness, or hospitality setting, is required.
  • 3+ years leading operational teams across multiple departments are required.
  • An advanced English level is mandatory.
  • Outstanding customer service mentality.
  • Experience monitoring operational reports and making data-informed decisions.
  • Experience managing customer satisfaction using surveys and continuous improvement plans.
  • Experience managing inventory and third-party vendors.
  • Experience managing quality assurance processes.
  • Excellent creative thinking skills and the ability to make urgent and effective decisions.
  • Excellent multi-tasking and organizational skills.
  • Punctual, reliable, and flexible with scheduling according to business needs.