Outbound Default Specialist

1 month ago


Mesa, United States Express Employment Professionals Full time
Job DescriptionJob Description

 

Schedule: Monday to Friday,  must have open availability from 7AM - 7PM 

Job Description: As an Outbound Default Specialist, you will play a crucial role in contacting borrowers to discuss their student loan accounts and provide solutions to help them avoid default. You will be responsible for maintaining a high level of customer service while achieving collection goals.

Key Responsibilities:

  • Make outbound calls to borrowers to discuss their student loan accounts.
  • Provide information and guidance on repayment options to prevent default.
  • Negotiate payment arrangements and settlements within company guidelines.
  • Document all interactions and agreements in the system accurately.
  • Follow up with borrowers as necessary to ensure compliance with payment plans.
  • Maintain confidentiality and handle sensitive borrower information with care.
  • Achieve and exceed monthly collection targets.
  • Collaborate with team members and management to improve collection strategies.

Qualifications:

  • High school diploma or equivalent required; some college preferred.
  • Previous experience in a call center or collections environment is a plus.
  • Excellent communication and negotiation skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficient in using computer systems and software applications.
  • Must be reliable and punctual with a strong work ethic.

Benefits:

  • Competitive hourly wage of $17.
  • Opportunities for career growth and advancement.
  • Comprehensive training program.
  • Supportive and collaborative work environment.

 

Company DescriptionExpress Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.

Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.

Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.Company DescriptionExpress Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r
\r
Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.\r
\r
Our Vision:\r
To help as many people as possible find good jobs by helping as many clients as possible find good people.

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