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Outbound Default Specialist
1 month ago
Schedule: Monday to Friday, must have open availability from 7AM - 7PM
Job Description: As an Outbound Default Specialist, you will play a crucial role in contacting borrowers to discuss their student loan accounts and provide solutions to help them avoid default. You will be responsible for maintaining a high level of customer service while achieving collection goals.
Key Responsibilities:
- Make outbound calls to borrowers to discuss their student loan accounts.
- Provide information and guidance on repayment options to prevent default.
- Negotiate payment arrangements and settlements within company guidelines.
- Document all interactions and agreements in the system accurately.
- Follow up with borrowers as necessary to ensure compliance with payment plans.
- Maintain confidentiality and handle sensitive borrower information with care.
- Achieve and exceed monthly collection targets.
- Collaborate with team members and management to improve collection strategies.
Qualifications:
- High school diploma or equivalent required; some college preferred.
- Previous experience in a call center or collections environment is a plus.
- Excellent communication and negotiation skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in using computer systems and software applications.
- Must be reliable and punctual with a strong work ethic.
Benefits:
- Competitive hourly wage of $17.
- Opportunities for career growth and advancement.
- Comprehensive training program.
- Supportive and collaborative work environment.
Company DescriptionExpress Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.
Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.
Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.Company DescriptionExpress Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r
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Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.\r
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Our Vision:\r
To help as many people as possible find good jobs by helping as many clients as possible find good people.
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