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Processing Specialist I

2 months ago

Mesa, Arizona, United States Verra Mobility Full time

About the Role

Verra Mobility is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth processing of various paper notices and toll-related transactions.

Key Responsibilities

  • Sort, research, and process various paper notices, including court notices, warrants, bankruptcies, and returned checks.
  • Research tolls and violations within our systems to determine resolution status, including paying, disputing, changing liability, refunding, and more.
  • Review and audit various processes, providing clear feedback to agents in a professional and positive manner.
  • Maintain process documentation and tracking.
  • Communicate effectively with internal and external clients.
  • Assist with special projects from leadership as needed.

Requirements

  • High School Diploma or equivalent.
  • Previous experience in an office environment performing administrative duties, including inbound mail processing, auditing, outbound mail processing, data entry, quality control, and related administrative duties.
  • Strong PC skills, including basic proficiency in Word and Excel.
  • Ability to use various equipment, including computers, copiers, scanners, and mail opening machines.
  • Ability to navigate through internet-based system screens.
  • Strong attention to detail and quality-driven.
  • Ability to problem-solve using analytical thinking.
  • Excellent written and verbal communication skills.
  • Exceptional aptitude and flexibility towards serving and assisting others.
  • Able to recognize problems and escalate to the appropriate team member for resolution.

Verra Mobility Values

  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment, and are courageous.
  • Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.