Client Care Coordinator

4 weeks ago


Columbia, United States RetireEASE Senior Services Full time $42,000 - $55,000
Job DescriptionJob Description

We are seeking a Client Care Coordinator to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Key Responsibilities:

  • Serves as the primary point of contact for clients and their families, responding promptly to inquiries, concerns, and service requests.
  • Develop, implement, and evaluate programs to meet sales, marketing, financial, quality, and service goals.
  • Analyze and implement service opportunities, enhancing community engagement.
  • Conduct client care consults, assessments, and reassessments to ensure care meets client needs.
  • Assist in determining appropriate services and costs for clients.
  • Manage client records, service documentation, and invoicing.
  • Collaborate with the Scheduler to match caregivers with clients based on qualifications, availability, and preferences.
  • Regularly visit clients to assess quality of care and provide necessary supplies.
  • Monitor caregiver notes and family messages, responding to issues or changes in client needs.
  • Participate in client conferences and on-call rotations.
  • Fill in for caregivers as needed during business hours or while on-call.
  • Ensure all operations meet appropriate licensure and certification requirements.
  • Perform other administrative tasks as required.

Requirements:

  • An Associate's or Bachelor's degree in a health-related field is preferred but required.
  • Minimum of 2 years of experience working with seniors in a similar role, social work or In-home care services
  • Proficiency in Microsoft Office and web-based applications.
  • Strong people management, interpersonal, and relationship-building skills.
  • Excellent organizational, attention to detail, and communication skills.
  • Ability to maintain professional boundaries and exercise sound judgment.
  • Valid driver’s license, safe vehicle, current auto insurance, and registration (vehicle stipend provided for work-related travel).
  • Daily local travel to client homes and working with field staff required.
  • Willingness to provide caregiving services, including personal care, homemaking, and dementia care, if needed.
  • Physical ability to perform duties, including walking, standing, and occasional lifting (up to 25 lbs)
Company DescriptionBy joining our team, you will have the opportunity to make a real difference in the lives of our clients while developing your career in a supportive and compassionate environment. We offer competitive compensation, opportunities for professional growth, and a chance to be part of a purpose-driven organization that values every individualCompany DescriptionBy joining our team, you will have the opportunity to make a real difference in the lives of our clients while developing your career in a supportive and compassionate environment. We offer competitive compensation, opportunities for professional growth, and a chance to be part of a purpose-driven organization that values every individual

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