Collision Center Manager

2 weeks ago

Des Moines, United States Teds Body Shop Inc Full time
Job DescriptionJob Description

Position Overview: The Shop Manager at our esteemed auto body shop is a pivotal leadership role responsible for overseeing the day-to-day operations, managing the repair team, assessing vehicle damage, preparing comprehensive repair estimates, and ensuring seamless communication between customers, technicians, and insurance providers This position requires a dynamic individual with strong leadership skills, technical expertise, and a passion for delivering exceptional results. 

Responsibilities: 

  • Team Leadership: Provide leadership and direction to the repair team, including technicians, painters, and support staff. Motivate, train, and mentor team members to achieve their full potential and maintain a high level of craftsmanship. 

  • Workflow Management: Plan, organize, and manage the repair process to ensure efficient and timely completion of repair jobs. Prioritize tasks, allocate resources, and adapt to changing demands to maintain optimal productivity. 

  • Quality Assurance: Ensure repairs are executed to the highest industry standards and meet customer expectations. Perform thorough quality checks on completed work before vehicles are returned to customers. 

  • Customer Interaction: Interact with customers, addressing inquiries, explaining repair procedures, and providing accurate estimates. Strive to exceed customer satisfaction by maintaining clear communication throughout the repair process. 

  • Estimating and Invoicing: Review damage assessments and prepare accurate repair estimates. Coordinate with the office administrator to ensure accurate invoicing and billing. 

  • Damage Assessment: Thoroughly assess vehicle damage, identifying all necessary repair work and creating a detailed list of parts and labor requirements. 

  • Parts Coordination: Coordinate with the parts department to ensure timely availability of required parts for repairs. 

  • Inventory Management: Manage parts and materials inventory, ensuring availability for repairs and minimizing downtime. Collaborate with suppliers to maintain a well-stocked inventory. 

 

 

  • Technical Expertise: Stay current with automotive repair techniques, industry trends, and technological advancements. Provide guidance to the repair team on best practices and emerging technologies. 

  • Health and Safety: Enforce and promote a safe working environment for all team members. Ensure compliance with safety regulations and company policies. 

  • Budget Management: Monitor and control shop expenses, including labor, materials, and overhead costs. Contribute to budget planning and expense reduction initiatives. 

  • Reporting: Generate regular reports on repair progress, team performance, and financial metrics. Present reports to upper management and provide insights for strategic decision-making. 

  • Vendor and Customer Relations: Build and maintain relationships with vendors, suppliers, and insurance partners. Foster positive relationships with customers to enhance loyalty and repeat business. 

  • Continuous Learning: Attend training sessions, workshops, and educational programs to enhance your knowledge and skills in automotive body repair. 

  • This role involves occasional travel for industry events for training. 

  • Continuous Improvement: Identify opportunities for process improvements and implement best practices in the estimation process. 

 

 

Qualifications: 

  • Bachelor’s degree in Business, Automotive Management, or related field; equivalent experience may be considered. 

  • Proven experience in automotive repair management, preferably in an auto body shop setting. 

  • Strong leadership skills with the ability to motivate and develop a high-performing team. 

  • Proficiency in automotive repair processes, terminology, and industry best practices. 

  • Excellent communication and interpersonal skills for effective customer interactions and team collaboration. 

  • Detail-oriented with strong organizational and multitasking abilities. 

  • Proficiency in using computer software applications for estimating, scheduling, and reporting. 

  • Problem-solving skills and the ability to make sound decisions under pressure. 

  • Familiarity with regulatory requirements and safety standards within the automotive repair industry. 

  • Proven experience as an estimator with at least four years of relevant experience. 

  • Registered with I-Car and Have Current I-Car training as well as I-Car Platinum. 

  • Valid driver's license and clean driving record. 

  • Strong knowledge of automotive repair processes, parts, and labor requirements. 

 

 

Physical Requirements: This role involves a combination of office work and shop floor presence. It may require prolonged periods of standing, walking, and occasionally lifting heavy objects. 

The Shop Manager plays a crucial role in maintaining the shop's reputation for excellence, customer satisfaction, and operational efficiency. This leadership position contributes significantly to the overall success of our auto body shop. 

 

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