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![IT Proactive](https://media.trabajo.org/img/noimg.jpg)
Operations Manager
2 months ago
Job Description:
The Business Operations Manager, reporting to the CEO of IT Proactive, oversees daily operations, including the Support Desk, Project Delivery, Human Resources, Automations, and Proactive Services teams.
The CEO will handle business growth in areas like Marketing, Sales, Partnerships, Acquisitions, and Finance.
This role involves creating an exceptional work environment, fostering a positive culture, and promoting productivity and growth. Acting as a key link between leadership, employees, and clients, the manager will empower staff to deliver excellent service with the right tools, guidance, and training.
Additionally, the Business Operations Manager will streamline operational processes for improved efficiency and outcomes. They will turn strategic objectives into actionable plans and ensure successful implementation, contributing to business growth.
Focused on client services, the manager must maintain high levels of customer service, client retention, and professional handling of complaints. They will equip the team for client interactions and be available as a coach, mentor, or escalation point when needed.
Primary Functions of the Business Operations Manager:
- Culture
The Business Operations Manager plays a critical role in cultivating and maintaining a positive company culture, promoting our core values, fostering employee engagement and well-being.
- Leadership
The Business Operations Manager sets the tone for the company, motivating their team, and leading by example.
- Performance Management
The Business Operations Manager will set clear performance metrics and monitor them regularly. Reviewing with the team and striving for continuous improvement.
- Client Services
The Business Operations Manager is responsible for maintaining high levels of client satisfaction in every engagement across all teams.
- Operations Management
The Business Operations Manager will oversee, streamline, and improve our operational procedures to improve efficiency, effectiveness, and business results.
- Cybersecurity Oversight
The Business Operations Manager will work with the team to ensure high levels of Cybersecurity are maintained within our company and those of our clients.
Qualifications, Experience, and Other Factors to Consider:
- Proven Leadership Experience
The successful candidate should have experience leading a team of diverse employees with different areas of focus and specialty. Ideally in a growing business, or with more than 20 employees.
- Operational Management Experience
Prior experience overseeing multiple areas of operations, familiarity with EOS/Traction, and engagement from multiple parties to measure, plan, and improve performance on an ongoing basis.
- Financial Management Experience
Should have experience in creating and operating departmental budgets, forecasting, and cost control measures. Having the ability to make sound financial decisions that support the organization’s objectives while maintaining service levels and capacity for growth will be vital.
- Educational Background
The successful candidate will likely possess a bachelor’s degree in business administration, management, finance, or a related field. However, equivalent education or experience will be considered.
- Industry Knowledge
A background and general knowledge of the IT industry and specifically Managed IT Service Providers is valuable. The ability to identify and acknowledge current and future trends, risks, and opportunities will be important considerations.
- Client Services Experience
A proven ability to build and maintain long term, mutually beneficial, positive relationships with clients, staff, and vendors will be essential to success in this role.
- Change Management Skills
The IT industry changes quickly and frequently, the successful candidate will have a proven track record of managing change within an organization similar to ours.
Required Skills/Experience:
- Leadership
- Strategic Thinking and Planning
- Problem Solving
- Decision Making
- Financial Acumen
- Communications
- Interpersonal Skills
- Organizational Abilities
- Analytical Skills
- Negotiations
- Project Management
- IT and Cybersecurity Knowledge
- Change Management
- Customer Service