Call Center Representative

2 weeks ago

Johnston, United States A-Line Staffing Solutions Full time $20
Job DescriptionJob Description

A-Line is looking to fill 15 Call Center Positions - Are you looking for your next role in a growing company who has great reviews?? THIS IS IT Don't miss out on this opening, it's one of a kind and we are looking for hard workers.

WE ARE LOOKING FOR CALL CENTER / PHONE CUSTOMER SERVICE EXPERIENCE

  • Fully Onsite Positions in Johnston, RI
  • Contractor to PERM possible – performance based - No Guarantee's

Pay Rate: 20.00 Per hour

Hours per Week: 40 hours

Work Schedule: start times vary from 8am-330pm. 8-hour shifts. One weekend day may be required, depending on Inbound or Outbound positions. – Must be available from 8a-Midnight – NO EXCEPTIONS

  • Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team.
  • Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.
  • Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
  • Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
  • Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
  • Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
  • Adhere to all Call Quality and Operational standards and expectations
  • Assist with any additional duties required to meet the business line needs.

Qualifications – Internal

  • Be okay to be on camera for meetings and training
  • 1-2 years minimum related World class customer service
  • Able to organize as well as the capability to manage multiple tasks simultaneously
  • Ability to learn and attain new knowledge and new concepts quickly
  • Ability to identify and resolve issues efficiently and effectively for customers
  • Good verbal/written/interpersonal communications
  • Excellent listening and problem solving skills
  • Good interpersonal skills with the ability to navigate through difficult situations
  • Team player

PLEASE APPLY NOW - Jared Petrill / A-Line Staffing, A team member will reach out ASAP within a few minutes if not sooner Depending on when you apply :)

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