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call center representative

2 months ago

Johnston, United States Randstad Full time

call center representative.

  • johnston , rhode island

  • posted august 28, 2024

job details

summary

  • $18.50 - $19 per hour

  • temp to perm

  • high school

  • category office and administrative support occupations

  • referenceAB_4596531

job details

Are you ready to bring your customer service skills to the next level? We're looking for enthusiastic Call Center Agents to join our team in Rhode Island If you're a pro at handling inbound calls, faxes, and emails, and love leaving a positive, lasting impression on customers, this might be the perfect fit for you

salary: $18.5 - $19 per hour

shift: First

work hours: 8:30 AM - 5 PM

education: High School

Responsibilities

  • Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.

  • Interacts with all peers and customers in a professional manner

  • Works collaboratively in a team setting

  • Achieves acceptable Quality scores on all monthly evaluations

  • Strives to provide consistent and accurate information to all callers

  • Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents

  • Maintains acceptable attendance levels throughout the year.

Skills

  • Call Center Support

  • Call Center

  • Follow-up

  • Active Listening

  • Telephone Etiquette

  • Empathy

  • CRM

  • Typing Skills

  • Basic Computer Skills

Qualifications

  • Years of experience: 1 year

  • Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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