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Job DescriptionJob Description

The Bilingual (Spanish/English) Administrative Specialist: Latinx Outreach, Engagement, and Case Management (BASLOECM) position has a significant impact on the first impression that clients, volunteers, staff, and the community form about the Community Counseling Center (CCC). The BASLOECM is particularly responsible for interfacing and connecting CCC’s Spanish language clients with bilingual/bicultural therapists on staff with the agency. In this way, the position supports all monolingual Spanish speaking clients in getting access to care through the Sliding Scale, CenCal, Perinatal Mood and Anxiety Disorders (PMAD), and Student Mental Wellness Programs. Additionally, the BASLOECM specifically deals with administration and case management of the Student Mental Wellness and PMAD programs for all clients. This public facing job requires excellent interpersonal and organizational skills; the ability to perform multiple tasks and set appropriate priorities; the ability to take initiative; the ability to demonstrate self-awareness as issues arise both individually and as a member of a team; and a commitment to community mental health.

 

This part-time position reports to the Executive Director and Clinical Director.

Current Hours: Flexible, Weekdays (12-15 hours per week)

Salary Range: $19.00-$24.00 per hour depending on level of experience

Responsibilities include:

  • Latinx outreach and liaise, advocacy, linkage, and coordination of mental health services.
  • Mental health system navigation, referral, and provider outreach and engagement.
  • Provide initial screening of client needs by phone or walk-in; schedule appointments and serve as liaison between clients and volunteers.
  • Maintain the confidentiality of applicants and clients at all times through appropriate verbal communication and handling of documentation and information.
  • Learn about community resources for referral purposes.
  • Provide case management and data management for the Student Mental Wellness Program.
  • Provide case management and data management for the Perinatal Mood and Anxiety Disorder (PMAD) program:

PMAD case management

    • Coordinating with Pregnancy & Parenting Support (PPS) staff
    • Case assignment
    • Communication with CCC Clinicians for availability
    • Monitoring client files for consent documentation/email ROI to all clients
    • Documentation audits & reporting
    • Training new PMAD clinicians
  • Provide administrative support for the Student Mental Wellness Program:

School Program Case management

    • Monitoring the CCC School program email account
    • Documentation audits & reporting
    • Coordination with PPS counselors and parents/legal guardians
    • Opening new client files/entering into SP & uploading consent/inactive accounts
  • Process and manage personnel files.
  • Perform clerical work as required, including correspondence, copying, mail processing, filing, and other report preparation duties as required.
  • Schedule zoom links for interviews and meetings.
  • Maintain accurate and timely financial and statistical records.
  • Provide support to CCC committees as necessary (including the Board of Directors) by meeting set-up, taking minutes of meetings, and participation in special events.
  • Social media posts and community engagement activities.
  • Produce professional documents.
  • Recruit, support, and supervise volunteers as necessary.
  • Bilingual operations
    • Communication with clients in Sliding Scale, CenCal, PMAD, and School program
    • Interpretation for clinicians with Spanish speaking parents and guardians of CCC clients
    • Spanish speaking phone assessments
    • Scheduling intakes in Sliding Scale for Spanish speaking clients with CCC Clinicians
  • Front Desk operations
    • Opening/closing the office
    • Phone coverage
    • Checking in clients at the front desk
    • Phone assessments for potential clients
    • Calling referrals received from website/faxed referrals
    • Reviewing Sliding Scale Program client log and scheduling intakes
    • Monitoring room usage
    • Filing invoices/preparing outgoing mail
    • Update/print intake packets/consent forms/resource list

 

Abilities Needed:

  • Bi-lingual, Spanish speaking.
  • Excellent customer service skills of empathy, compassion, patience, kindness, persistence, and diplomacy.
  • Excellent listening skills.
  • Critical thinking skills in order to effectively screen applicants and provide appropriate referrals.
  • Self-motivation; prioritize and complete tasks with a minimum of supervision.
  • Skillful organization of information.
  • Practical knowledge of office organization and filing systems.
  • Knowledge in (or adaptable to) Google Docs, Google Drive, Word, Excel, Outlook/Email Program.
  • Adaptability to new computer/web based applications, including SimplePractice electronic health records platform.

 

Desired:

  • Graduation from accredited college/university with bachelor’s degree in social sciences, business, marketing, non-profit administration, or similar major.
  • A minimum of two years’ experience in non-profit, social service, or public health/benefit programs with major responsibility for project implementation and management.
  • 4 years of similar work experience may substitute for the Bachelor’s degree.
  • Understanding of basic accounting procedures; able to follow strict financial protocols including backup.
  • Working knowledge of database management.
  • We are willing to train

 

Employee Requirements:

► Valid CA Driver’s license and proof of insurance

► Clean criminal background check/live scan (upon offer of employment)

► Lift 5-10 lbs. from floor to overhead

► Must be legally able to work in the United States