IT Helpdesk Specialist

3 weeks ago


Saint Charles, United States Midwest Groundcovers LLC Full time
Job DescriptionJob Description

Midwest Groundcovers is seeking a full-time IT Helpdesk Specialist to join our team at our St. Charles headquarters. This position is ideal for a tech-savvy individual with strong problem-solving skills and a customer-oriented mindset. The role will primarily focus on providing technical support to our employees.

The IT Helpdesk Specialist is responsible for resolving a variety of technical issues, including hardware and software troubleshooting, network connectivity, and user account management. A successful candidate will possess excellent communication skills and the ability to explain complex technical issues in clear and understandable terms.

This position requires a strong ability to multitask, prioritize tasks, and work independently. The ideal candidate will be a quick learner, adaptable, and enjoy working in a fast-paced environment. Bilingual - English/Spanish speaker preferred.

Functions/Corresponding Tasks:

Network Support Duties

  • Troubleshoot network problems and resolve

Software Support Duties

  • Install existing software from network to PC's
  • Install new software to appropriate PC's
  • Serve as liaison between users and software support

Hardware Support

  • Help maintain physical PC's, servers, printers, laptops, etc.
  • Install new hardware purchased by the Company
  • Assist in maintaining network hardware/servers
  • Move hardware as needed
  • Install any needed hardware to existing equipment (expansion, upgrades, etc.)

Tele-Communications

  • Company phone systems - be familiar with systems and act as technical support
  • Work with phone companies to maintain voice and data lines as needed.

User Support/Training

  • Support user via current request system
  • Support remote users -VPN users
  • Answer questions and solve problems that users have regarding the various systems we have in place.
  • Support user training classes
  • Create the necessary documentation relating to user training and support

System Documentation

  • Document and maintain company assets in Helpdesk software

Required Skills:

  • Verbal Communications – clear, concise, timely, professional
  • Proficient in English and Spanish
  • Computer Skills – must be strong – hardware, software, network
  • Programming Skills – needs to know PowerShell, Access, Excel, Batch
  • Experience with ERPs. Microsoft Business Central experience a plus
  • Organizational – strong skills needed as prioritization of tasks are very important.
  • Team Player – it is necessary to be involved with multiple departments and personnel.
  • Must deal with both internal and external customers.
  • Attitude – must be positive, upbeat and professional.
  • Business is seasonal and workloads will be heavy ‘in season’.
  • Patience – is needed in dealing with employees with a wide variety of skill levels and abilities.

Education/Experience/Pre-requisites:

  • Associate’s degree in Information Technology or similar field
  • 2+ years in a similar environment
  • Strong computer/IT training is a must, with ongoing emphasis on education.

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