Technical Support Specialist

2 weeks ago


Saint Charles, Missouri, United States Propper International Sales Full time
Position Overview:

The IT Support Engineer role is essential for maintaining the technological backbone of our organization. This position is integral to ensuring that our internal clients receive prompt and effective assistance with their software and hardware challenges.

Work Schedule:
Monday - Friday, 8 AM - 5 PM

Location:
On-site at our headquarters.

Compensation:
Propper offers competitive salaries commensurate with experience and expertise.

What We Provide:
We are proud to offer a full-time, on-site position with a flexible schedule. This role includes the potential for annual bonuses, in addition to a comprehensive benefits package that encompasses:
  • Health and Wellness (medical, dental, vision, HSA, FSA, etc.)
  • Paid Time Off Program (effective from the first day)
  • 8 Paid Holidays
  • Financial Security Benefits (401K, Life Insurance, Short/Long Term Disability)

Additionally, we prioritize the well-being of our employees, providing an on-site gym for free use.

Career Development:
At Propper, we believe in fostering career growth and advancement opportunities. The IT Support Engineer serves as the face of our IT department, ensuring the smooth operation of our IT infrastructure. Responsibilities include:
  • Assisting internal users with troubleshooting and resolving technical issues.
  • Managing software and hardware problems, including security and server software.

Employee-Centric Culture:
We value our employees and strive for a balanced work-life environment that encourages professional and personal growth. Our collaborative and approachable culture makes Propper a rewarding place to work.

Qualifications for Success:
To excel in this role, candidates should possess:
  • A comprehensive understanding of Windows operating systems, hardware, software, networking, and cybersecurity.
  • Experience with SaaS and various hosting protocols, including Windows/Linux and MS-Office.
  • Strong attention to detail for prioritizing support tickets and analyzing helpdesk metrics.
  • Exceptional customer service skills for assisting both local and remote users.
  • Proficient communication skills for training users and providing support.
  • Problem-solving abilities to diagnose and resolve IT issues effectively.
  • Experience with telecommunications systems and familiarity with intercompany phone systems.

Minimum Requirements:
  • A 4-year degree in IT or a related field.
  • 2-3+ years of experience in supporting computer users.
  • Solid understanding of computer systems, MS Windows, and desktop architecture.
  • Familiarity with Active Directory and Microsoft Exchange.
  • Proficiency in Microsoft Office 2016, Office 365, and Windows 10.
  • A willingness to learn additional IT skills.
  • The ability to thrive in a dynamic work environment.

If you meet these qualifications and are ready to contribute to our team, we encourage you to explore this opportunity.

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