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IT Manager

3 months ago

Saint Paul, United States Summit Companies Full time
Job DescriptionJob DescriptionAre you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Companies may be right for you

Summit Companies, through its subsidiaries, is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Companies is a dynamic organization with endless growth opportunities spanning over 100 locations in more than 30 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Companies supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership team serve as chair on NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Companies supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

The combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality of fire protection services to protect lives and property.

JOB SUMMARY:

The purpose of the IT Manager position is to coordinate, plan and lead computer-related activities, determine the IT needs of the Company and implement computer systems to fulfill the Company’s IT needs. Oversee Company’s telecommunications systems and other electronic support systems. This position directly oversees the Company’s Systems Administrators, Mobile/MDM Technician and Helpdesk Technicians.

ESSENTIAL JOB DUTIES:

  • Lead large IT projects, including the design and deployment of new IT systems and services.
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
  • Help define IT infrastructure strategy, architecture, and processes.
  • Assess vendors and maintains all contracts.
  • Consulting with other business units in the interest of IT improvements as outlined herein and as directed.
  • Monitoring the IT Service desk for Ticket SLAs, Priorities, Pending Mass Issues and Reoccurring Issues
  • Developing and maintaining IT SOPs
  • Developing and maintaining IT Training guides, user and support specialists
  • Coordinating manpower efforts with IT Acquisitions and the Training department for IT Support
  • Working with the Director of IT Operations to Project Manage Large IT changes
  • Working with the Director of IT Operations with vendors, contracts, and technology changes as needed to further the interests of the company
  • Working with the Director of IT Operations with personnel issues, staffing, training, and team building
  • Ensuring proper communications are going out to the masses as needed for outages, be it expected or unexpected.
  • Work with the Director of IT Operations to maintain a budget sheet of all running costs and annual changes to cost
  • Attend meetings with or as a stand in for the Director of IT Operations as needed
  • Other duties may be assigned

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully; however, in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field, required; or equivalent work experience.
  • Master’s degree in Information Systems, Computer Science or similar, preferred.

Experience, Knowledge, Skill Requirements:

  • 10 years IT Service Operations, required
  • 5 years Microsoft Server/Azure/Office product lines, preferred
  • Must have the ability to effectively read, write and communicate in English with employees and customers
  • Proficient in IT designs, processes, procedures.

Systems and Software Skills:

  • Ability to operate a computer and use Microsoft Office, required
  • Proficiency in Microsoft Excel, required

Other Qualifications:

  • Valid driver’s license with acceptable driving record required
  • Must be able to comply with Summit’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement

PHYSICAL & WORK ENVIROMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift