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Product and Training Specialist

2 months ago

Mesa, United States Versaterm Full time
Job DescriptionJob DescriptionSalary:

Who We Are 

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to large and small agencies with an end-to-end ecosystem of solutions from community engagement to case closure. An unwavering commitment to customer satisfaction demonstrates Versaterm's dedication to public safety, the development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.   


This is an exciting time for us We're currently experiencing significant growth, with increased sales and installations of our public safety products. Join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.  


The Role

CI Technologies, powered by Versaterm Public Safety,  is hiring a Product and Training Specialist to configure and train on IAPro and BlueTeam. This role involves configuring and providing training for IAPro and BlueTeam applications, ensuring our clients can effectively integrate these tools into their workflows. 


What You'll Do


  • Conducting initial configuration of IAPro and BlueTeam, making informed configuration decisions based on department workflows
  • Maintaining up-to-date knowledge of new application features
  • Learning the configuration aspects of EIPro/EICore, Public Portal, and MakeNote
  • Building tailored training programs based on department-specific knowledge of our applications
  • Conducting online training sessions for our products with customers
  • Providing first-tier support for non-technical application issues
  • Demonstrating professionalism and personability in all customer interactions
  • Managing multiple projects using the Kantata application
  • Demonstrating working knowledge of Salesforce, Opportunities, and Unite Features, including the helpdesk


What You'll Bring


  • Employment history as a First Responder, with a focus on Internal Affairs experience
  • Hands-on experience with our products, demonstrating familiarity and proficiency
  • Previous experience in a helpdesk role, providing exceptional support and troubleshooting assistance


Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.


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