Dental Front Desk
3 weeks ago
Dental Front Desk
Wilmington, DE
Full-Time – Temp-To-Hire
Pay Rate - $20/Hour
Our client is a Medical Center and is a part of a national network of federally funded Community Health Centers that have been serving the community for over 50 years. The mission of the Medical Center is committed to increasing access to quality, culturally sensitive and cost-effective comprehensive health care services for the under-served, uninsured, and under-insured individuals throughout the community. Bilingual in Spanish and English is Preferred
Currently seeking an experienced Dental Front Desk Scheduler to work with our amazing dental staff and to help serve the community.
MAJOR RESPONSIBILITIES:
• Schedule appointments for patients.
- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income – if applicable.)
- Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
- Remind caller of cancellation/no show policy.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
• Act as a liaison for the patients and the Health Center:
- Direct calls to other departments as needed.
- Use sound judgement in handling calls, especially with upset patients.
- Understanding of when to escalate calls to physicians/practice manager/triage nurse.
• Service patients:
- Make reminder calls.
- Make calls to reschedule appointments.
- Provide assistance with mailings and other projects as call volume permits.
• Preferred current in basic life support
• Participate as needed, in Quality Improvement
• Ensure that patient information is kept HIPPA compliant
• Other duties as assigned
PERFORMANCE CRITERIA
• Provider satisfaction
• Patient satisfaction
• Excellent customer service
Join Us.
Company Overview
PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests.
With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers.
As a PrideStaff Field Associate, you'll enjoy our generous pay and benefit package, and just as importantly, you will be treated fairly, with dignity, courtesy and respect. Work with a Staffing Firm that works for you
Company DescriptionWe are a company whose individual offices are operated locally with the support, resources and systems of a national organization. Our clients recommend and validate our value, instilling confidence to partner with PrideStaff. We will consistently provide a staffing experience focused on what you value most. We will deliver on our commitment to you by utilizing our proven processes to ensure a great experience, and solve your business staffing challenges with confidence.Company DescriptionWe are a company whose individual offices are operated locally with the support, resources and systems of a national organization. Our clients recommend and validate our value, instilling confidence to partner with PrideStaff. We will consistently provide a staffing experience focused on what you value most. We will deliver on our commitment to you by utilizing our proven processes to ensure a great experience, and solve your business staffing challenges with confidence.-
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