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CSR/ Administrative Assistant
1 month ago
This is a Temp to Perm position. Initial pay rate is $18- $20 hr
Monday to Friday
Morning shift
Location is in Stuart, FL.
My client has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach area.
Our client is a leading environmentally and socially progressive heavy building materials company located in the eastern United States. They’ve been in operation since 1902 and they remain a family-led business with a values-oriented, people-focused culture.
Their products protect human life and personal property, improve the quality of life, generate economic prosperity and connect society. Their Values guide how they conduct their business affairs, particularly with regard to our customers, our employees, our communities and the environment.
The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency and inter-department communication. Responsibilities include but are not limited to:
Responsible for:
- Order taking,
- Scheduling,
- Dispatching and
- Customer relations
- Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system.
- Resolve transportation conflicts and handle unusual and difficult customer complaints.
- Provide customer support to ensure maximum efficiency
- Is positive and upbeat in all communications with customers and other departments
- Required Skills
- 1-3 years of experience in a Dispatch Call-Center
- Logistics background is a plus.
- Excellent communication skills with professional decorum over the phone as well as written.
- Good mathematical ability to compute counts
- Problem Solving, Decision-Making, and Critical-Thinking skills.
- Ability to stay organized and work independently
- Proficient in Microsoft applications (Word, Excel, Outlook, PowerPoint, etc.)
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
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