Customer Service Manager

3 weeks ago

Stuart, United States APP Jet Center Stuart Full time
Job DescriptionJob Description

Customer Service Manager

APP Jet Center Stuart

We are seeking a dynamic and experienced Customer Service Manager to join our team. The ideal candidate will be passionate about delivering exceptional customer service, possess strong leadership skills, and thrive in a fast-paced environment. As a Customer Service Manager, you will be responsible for overseeing all aspects of customer service operations, ensuring efficiency, accuracy, and customer satisfaction.

Responsibilities:

Customer Service

  • Supervise lobby area and phone communications to ensure quality service.
  • Manage CSR schedules in collaboration with the General Manager (GM), covering desk when necessary.
  • Assist customers and address issues during peak activity periods.

Customer Desk Coordination

  • Coordinate customer handling during high operational periods.
  • Monitor vehicle movements and manage issues promptly.
  • Ensure effective communication between desk and ramp staff.
  • Verify accuracy of data input and billing of ancillary services.

Invoice Monitoring

  • Review invoices before forwarding to accounting.
  • Monitor transient hangar invoicing and address issues promptly.
  • Identify root causes of invoice errors and provide staff training as needed.
  • Review invoice cancellations and implement corrective actions.

Services Accounts Receivables

  • Review accounts receivable with GM weekly, addressing payment collection and account issues.
  • Ensure proper setup of new accounts and communicate relevant information to staff.
  • Address new client needs and update customer records accordingly.

Training

  • Train new CSRs and assist in training new line techs on procedures and systems.
  • Review training materials regularly to ensure compliance and effectiveness.

Qualifications:

  • Proven experience in customer service management role.
  • Strong leadership and communication skills.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and customer service software.

Benefits:

  • Competitive salary
  • Health insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities

If you are a motivated individual with a passion for delivering exceptional customer service and leading a team to success, we encourage you to apply. Join us in shaping the future of our company and making a positive impact on our customers' experiences.

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