Help Desk Support Technician

1 week ago


Marlborough, United States Connexion Systems & Engineering, Inc. Full time
Job DescriptionJob Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

User Support Technician (Marlborough)
Hours: M-F 8-5, could possibly need occasional 7:30am coverage or coverage till 5:30pm

  • 100% onsite, this person is not able to work remotely.

Summary of Duties and Responsibilities

  • IT Help Desk support (On rotating basis with some after-hours coverage):
  • Answer help desk phone calls.
  • Route help desk tickets to appropriate technicians or support groups.
  • Provide on the spot troubleshooting as time allows.
  • Provide support through Microsoft Teams.
  • Provide walk up support.
  • Provide local support for the following systems (installation, upgrades, troubleshooting):
  • PC/Laptop Hardware and Software
  • Network Peripherals, Printers, Copiers
  • Telephone System
  • Enterprise/Business Applications
  • Maintain loaner laptops and projectors.
  • Hardware procurement, inventory, disposal support.
  • Travel to other sites to provide support.

Qualifications
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.

  • Windows 10 & 11 experience.
  • Microsoft Office 365 experience.
  • Knowledge of Laptop/Printer Hardware.
  • Networking and Wireless skills a plus.
  • PC/Laptop build experience.
  • Active Directory and Microsoft Exchange/O365 experience.
  • Desktop support tools knowledge.
  • Anti-Virus, Malware, Spam, and other security remediation experience.
  • Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
  • Ability to be an active participant and contributor on a professional IT Support Team.
  • Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
  • Ability to plan/organize time and workload.
  • Ability to follow standard processes/procedures.
  • IT service management system experience desired (ServiceNow experience a plus).
  • Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.

Qualifications:

  • Education | BA/BS MIS or CIS (or related technical discipline) desired
  • Experience | 0-1 years’ experience in IT Help Desk support.

Specialized Knowledge

  • Good troubleshooting and technical skills
  • Good communications skills
Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.
  • Help Desk Support Technician

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Marlborough, United States Mastech Digital Full time

    TITLE: User Support TechnicianLOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remoteDURATION: 6 monthsREQUIRED: *EDUCATION: HS Diploma*Helpdesk experience is a mustResponsibilities • IT Help Desk support (On rotating basis with some after-hours coverage)o Answer help desk phone callso Route help desk tickets to appropriate technicians...

  • IT Help Desk Agent

    1 week ago


    Marlborough, United States Talentrupt RPO Full time

    Job DescriptionJob DescriptionTitle : IT Help Desk/User Support Technician Location : Marlborough MA USA 01752Duration : 6 months contract Pay : $30/hr on W2 Summary of Duties and Responsibilities• IT Help Desk support (On rotating basis with some after-hours coverage):o Answer help desk phone calls.o Route help desk tickets to appropriate technicians...


  • Marlborough, United States Connexion Systems & Engineering, Inc. Full time

    Job DescriptionJob DescriptionQualificationsTo perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation can be made to enable individuals with disabilities to perform essential...

  • Front Desk Agent

    3 weeks ago


    Marlborough, United States Hilton Garden Inn Marlborough Full time

    Job DescriptionJob Description***$500 Sign-on bonus available***Do you miss people?  Travel is back and the Hilton Garden Inn Marlborough is looking for people who like and miss people to join our team. We have built a culture based on communication, support, respect, teamwork, and empowerment. If you are just looking for another job, this isn't for...

  • Information Technology Support Specialist

    Found in: Appcast US C2 - 1 week ago


    Marlborough, United States Hancock Associates Full time

    IT Professional - Hancock AssociatesDue to continuing growth, Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations. This position will be based in our Marlborough, MA office with some travel to regional offices, as necessary.We are looking for an ambitious IT expert to help maintain our computer...

  • Information Technology Support Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Marlborough, United States Hancock Associates Full time

    IT Professional - Hancock AssociatesDue to continuing growth, Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations. This position will be based in our Marlborough, MA office with some travel to regional offices, as necessary.We are looking for an ambitious IT expert to help maintain our computer...

  • Information Technology Support Specialist

    Found in: Appcast Linkedin GBL C2 - 4 days ago


    Marlborough, United States Hancock Associates Full time

    IT Professional - Hancock AssociatesDue to continuing growth, Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations. This position will be based in our Marlborough, MA office with some travel to regional offices, as necessary.We are looking for an ambitious IT expert to help maintain our computer...

  • Information Technology Support Specialist

    Found in: Appcast US C2 - 4 days ago


    Marlborough, United States Hancock Associates Full time

    IT Professional - Hancock AssociatesDue to continuing growth, Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations. This position will be based in our Marlborough, MA office with some travel to regional offices, as necessary.We are looking for an ambitious IT expert to help maintain our computer...

  • Laboratory Technician

    Found in: Appcast US C2 - 2 weeks ago


    Marlborough, United States Randstad Life Sciences US Full time

    Job Title: Laboratory Technician IContract: 1 YearLocation: Marlborough, MA1st Shift- Onsite Monday - Friday (08:00:AM - 04:30:PM) Job PurposeThe purpose of the Analytical Laboratory Technician role is to conduct analytical testing on commercial, stability and non-routine samples. They are responsible for ensuring that all testing is carried out in...

  • Laboratory Technician

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Marlborough, United States Randstad Life Sciences US Full time

    Job Title: Laboratory Technician IContract: 1 YearLocation: Marlborough, MA1st Shift- Onsite Monday - Friday (08:00:AM - 04:30:PM) Job PurposeThe purpose of the Analytical Laboratory Technician role is to conduct analytical testing on commercial, stability and non-routine samples. They are responsible for ensuring that all testing is carried out in...


  • Marlborough, United States Volto Consulting Full time

    Job Description: - This position requires a creative and analytical mindset with working or research experience in audio/video and Zoom technology. - This position will be expected to possess the ability to strive for perfection within a fast-paced environment. - Act as the primary point of contact for managing, coordinating, planning and executing all...

  • Pharmacy Technician IV | Marlborough, MA | Temp to Hire

    Found in: Talent US C2 - 1 day ago


    Marlborough, United States Soliant Full time

    Minimum 1+ years pharmacy experience required.Join our team as a Pharmacy Technician IV and play a crucial role in delivering exceptional care at our Long-Term Care facility in Marlborough, MA. Situated conveniently between Boston and Worcester, our facility is committed to providing top-notch services to our residents. This position offers a 12+ week...

  • Compounding Pharmacy Technician I

    Found in: Talent US C2 - 3 days ago


    Marlborough, United States Option Care Health Full time

    Job Description Summary: Under the direction of a licensed Pharmacist, the compounding technician I works in a clean room compounding medication at least 50% of the time in order to help ensure safe, accurate, and smooth compounding operations. Job Description: ​ Job Responsibilities (listed in order of importance and/or time spent) Prescription...


  • Marlborough, United States Sigma Inc Full time

    17191 Medical Receptionist, Medford, MA, 3 Months contract Sigma Inc is currently looking for a Receptionist 3 to work onsite at Medford , MA. Shift timings : M-F 9am- 5:30 pm, 3 month contract with potential to convert depending on candidate performance and need Summary: The main function of the receptionist is to provide high-level administrative...

  • Compounding Pharmacy Technician I(4 Days x 10 Hours)

    Found in: Talent US C2 - 1 week ago


    Marlborough, United States Option Care Health Full time

    Job Description Summary: Hiring Range From $22-$26 Under the direction of a licensed Pharmacist, the compounding technician I works in a clean room compounding medication at least 50% of the time in order to help ensure safe, accurate, and smooth compounding operations. Job Description: ​ Job Responsibilities (listed in order of importance...

  • Cashier

    Found in: Lensa US P 2 C2 - 2 weeks ago


    Marlborough, United States Home Depot Full time

    Job Description Position Purpose: $15.00 an hour. Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information...

  • Cashier

    2 weeks ago


    Marlborough, United States Home Depot Full time

    Job Description Position Purpose: $15.00 an hour. Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information...

  • SR App Dev Analyst- Blue Yonder WMS

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Marlborough, United States BJ's Wholesale Club Full time

    Senior Application Dev Analyst:One of the fastest growing retailers in the nation, BJ’s Wholesale Club is adding to its dynamic team of communicators to help support the channels and platforms we use to inform our members, team members, and communities we live in. We are looking for talented and eager collaborators to join our team and help redefine how we...


  • Marlborough, United States BJ's Wholesale Club Full time

    Senior Application Dev Analyst:One of the fastest growing retailers in the nation, BJ’s Wholesale Club is adding to its dynamic team of communicators to help support the channels and platforms we use to inform our members, team members, and communities we live in. We are looking for talented and eager collaborators to join our team and help redefine how we...

  • SR App Dev Analyst- Blue Yonder WMS

    Found in: Appcast US C2 - 2 weeks ago


    Marlborough, United States BJ's Wholesale Club Full time

    Senior Application Dev Analyst:One of the fastest growing retailers in the nation, BJ’s Wholesale Club is adding to its dynamic team of communicators to help support the channels and platforms we use to inform our members, team members, and communities we live in. We are looking for talented and eager collaborators to join our team and help redefine how we...