Help Desk Technician I
4 weeks ago
Qualifications
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.
- Windows 10 & 11 experience.
- Microsoft Office 365 experience.
- Knowledge of Laptop/Printer Hardware.
- Networking and Wireless skills a plus.
- PC/Laptop build experience.
- Active Directory and Microsoft Exchange/O365 experience.
- Desktop support tools knowledge.
- Anti-Virus, Malware, Spam, and other security remediation experience.
- Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
- Ability to be an active participant and contributor on a professional IT Support Team.
- Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
- Ability to plan/organize time and workload.
- Ability to follow standard processes/procedures.
- IT service management system experience desired (ServiceNow experience a plus).
- Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.
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