Customer Service/Administrative Assistant, OSQE

4 weeks ago


Cleveland, United States Hoffman Media Full time
Job DescriptionJob Description

We are seeking a reliable, energetic, customer service representative/administrative assistant to join our team in Westlake, Ohio. This individual will support customers who register for classes at Original Sewing & Quilt Expo events and undertake administrative tasks to ensure the office’s efficient operation.

Responsibilities Include:

• Answer phone calls, respond to emails and social media messages, place orders

• Perform a variety of administrative duties such as data entry, distributing mail, processing checks, shipping, copying, scanning, etc.

• Schedule volunteers

• Assist with class program proofing

• Pack on-site registration bins

• Process after-event paperwork

• Track and replace office supplies, on-site supplies, shipping materials, etc.

• Oversee office maintenance and services

• Perform other duties as assigned

Experience and Skills/Abilities:

• Detail-oriented mindset

• Self-sufficient, well organized, exceptional work ethic to meet deadlines

• Flexible with the ability to prioritize new tasks as they come in

• Ability to work in a fast-paced environment with minimal supervision

• Ability to manage multiple projects and prioritize in a dynamic environment

• Proficient with office applications such as Microsoft Office, Outlook, SharePoint or Google Docs, and basic computer software

• Aptitude for learning new software and systems

• A crafty nature with sewing, quilting and/or knitting experience is desired, but not required

Work Hours: Part-time, Monday–Friday

Events: No travel required

Some lifting, up to 30 lbs., required.

Company DescriptionHoffman Media, LLC (HM) is a privately held, leading special-interest publisher based in Birmingham, Ala. The company specializes in publications targeted to the women’s market and the large base of advertisers who seek a print, online and interactive medium to reach this attractive demographic. In addition to publications, HM has a growing consumer event business and an established ancillary products division.Company DescriptionHoffman Media, LLC (HM) is a privately held, leading special-interest publisher based in Birmingham, Ala. The company specializes in publications targeted to the women’s market and the large base of advertisers who seek a print, online and interactive medium to reach this attractive demographic. In addition to publications, HM has a growing consumer event business and an established ancillary products division.

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