Customer Service Coordinator

2 months ago


Irving, United States Austco Full time
Job DescriptionJob Description

We are seeking a Customer Service Coordinator (Nurse Call) to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

**This role requires an aptitude for technical skills related to Nurse Call Communication Systems (Low-Voltage, Networking, etc.).**

About Austco
Austco is a global manufacturer of hospital and clinical communications hardware and software. We make innovative products that help nurses and caregivers as they care for their patients. Established in Perth, Australia in 1986, Austco builds the most advanced nurse call and clinical communications technology in the world.
Austco's corporate head office is located in Melbourne, Australia. Our international offices are in the USA, Canada, the UK, Singapore, and New Zealand. The R&D and Order Fulfillment business units are based in Dallas, Texas.

Primary Responsibilities:

  • Oversee all customer inquiries and complaints, ensuring timely resolution on all customer support tickets
  • Provide consistent follow-up and prioritize the needs of each customer
  • Coordinate scheduling and dispatching of service technicians to various job sites throughout the U.S.
  • Document and triage product issues and concerns
  • Consistently document and update customer records based on interactions
  • Implement and enforce accountability with the support team
  • Regularly monitor the response and resolution times for all support tickets received

Qualifications:

  • 3+ years of experience in customer service (must have)
  • Strong record-keeping / documentation processes
  • Possess critical thinking and analytical skills
  • Excellent written, verbal communication and interpersonal skills
  • Highly organized and detail oriented
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Consistently work towards improving system processes by creating response times, ensuring continuous communication with customers and solid follow-through
  • Maintain positive and professional demeanor at all times

**Benefits Overview**

Competitive salary, depending on experience
Generous healthcare plans including Medical, Dental, Vision, FSA, and a Company Wellness Program
401k contributions and 401k company match
Employee paid Short-Term Disability, Long-Term Disability, Accidental Insurance, Life Insurance, etc.
Paid company holidays, sick days & vacation days
Team Lunches and Happy Hours
Relaxed dress code

 

Austco Healthcare provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status, or any other characteristic protected by law.



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