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Dental Office Front Desk

1 month ago

Orlando, United States Private Dental Practice Full time
Job DescriptionJob Description

PRIMARY RESPONSIBILITIES

Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office presentation of financial treatment plan options, and recall/recare system.

SPECIFIC DUTIES

Reception Management

Manage day-to-day operations of dental office

Review the office for a neat, professional appearance and make necessary changes

Check the daily schedule for accuracy and post it in all treatment rooms

Answer and respond to telephone calls with professionalism

Review supplies for reception and provide order to Doctor.

Maintain petty cash

Ensure that HIPAA Notice of Privacy Practices Notice is on display

Patient Management

Maintain a professional reception area; organize patient education materials, etc.

Greet and welcome patients and visitors to the practice

Check in patients according to office protocol, verifying and updating patient information

Manage recall and inactive patient system

Oversee patient relations & handle patient complaints, under Doctors indirect supervision

Help explain office policy to patients

Confirm the next day’s appointments according to protocol and patient preferences

Schedule patients for efficient use of doctor and staff time

Check patient quick-fill list to try to fill in cancellation and no-show appointment times

Collect payment from patients at the time of treatment

Make follow-up appointments as needed

Prepare financial treatment plans and present plan options to patient at end of their appointment

Assist in the treatment room as needed

Records Management

Gather and accurately record insurance information from patients

See that records are stored securely and handled in compliance with HIPAA privacy and security regulations

Accurately file patient information

Arrange patient charts and radiographs for the next day’s appointments

Track cases and referrals to and from other doctors

Insurance

Update insurance information on all patients at all times

Submit treatment plans for predetermination of benefits

Prepare claim forms for patients with dental insurance

Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by the Doctor

Mail or electronically submit claim forms from office

Assist in the resolution of problems with third-party payers

Inventory Mangement

Monitor inventory

Monitor and make sure all dental office equipment is working properly

Office Participation

Be an active participant in staff meetings

Perform other tasks as assigned by the Doctor

Accounts Receivable Management

Enter patient financial activity in computer

Maintain accounts receivable activity

Prepare statements

Follow-up insurance claims

Follow-up delinquent accounts

Arrange payment schedule with patients

Billing

Prepare billing statements promptly and accurately mail billing statements as directed by the Doctor

Prepare and mail overdue account letters as directed by Doctor

Telephone patients with accounts overdue

Post checks received each day

Manage patient financial accounts

Correspondence

Sort, organize, and distribute mail

Prepare and send out new patient and referral thank-you letters as directed by the Doctor

Prepare and send out continuing care notices as directed by the Doctor

Prepare and send out correspondence as directed by the Doctor

Marketing and Public Relations Management

May assist with the design of marketing and promotional materials (print and electronic)

May assist with dental office advertising/recruiting ads for new staff

May assist with dental office facility management

PERSONNEL REQUIREMENTS

Education/Experience

High school diploma

5 years office experience desired

Legible handwriting for notations in charts

Interpersonal

Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community

Effective verbal skills to communicate with patients and staff

Team player

Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)

Conflict resolution experience

Customer service or patient relations experience

Quick response/accurate data entry to present treatment plans to patients in a short time frame