Branch Team Lead

4 weeks ago

Woburn, United States Grainger Full time $28
Job DescriptionJob Description

Position Details:

The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager.

Compensation:

This position is hourly and the starting pay is $28.03/hour
 

The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: a candidate's experience, qualifications, geographical area, and internal equity of the team.

You Will:

  • Provide customer service and direction regarding the daily activities of a team at the branch location
  • Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
  • Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
  • Provide a creative customer experience and ensure customer retention and satisfaction
  • Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
  • Monitor counter transactions to provide appropriate guidance to team members
  • Facilitate team member onboarding and ongoing training
  • Build work schedules to ensure productivity and staffing levels
  • Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service
  • Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
  • May take and respond to emergency customer calls after hours

You Have:

  • High school diploma or Bachelor's degree
  • Minimum 3 years customer service and sales experience
  • 2+ years of management experience in a customer service environment
  • Voice the vision of the branch to all employees
  • Train people on processes, procedures, compliance and product knowledge
  • Competence in the use of computers and software applications including SAP
  • Operate powered industrial equipment.

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

 

 

Company DescriptionWe're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.Company DescriptionWe're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

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