Jr. Account Manager
3 weeks ago
Duration: Temp-to-hire
Pay rate: $19-$27 depending on experience
Job summary
Plans and coordinates contractual activities with the customers; interfaces with customer on all account-related issues.
- Handles interface between company and assigned customer; provides customer with a focal communication point
- Confers with customer regularly in order to answer questions, enquire on needs, and review the status of the account
- Examines performance requirements, delivery schedules, cost estimates of material, equipment, and production, in order to ensure that company can meet customer’s needs
- Performs the timely and accurate entry in ERP/MRP system of information necessary to the planning, production, and delivery of customer’s product; such information includes sales order details, work order release
- Assists sales representatives in the development of new business
- Takes direction from the Account Manager IV (Senior Account Manager)
- Logs customers’ requests-for-quotes and updates status
- Assesses requests for, issues, and processes Return Materials Authorizations to customers
- Closes work orders and invoices customers
- May participate in internal and external Quality Management System audits Must have:
- Excellent organizational skills: must be able to keep track of several accounts, with many quotes and orders being processed concurrently
- Excellent written and oral communication skills in English: must be able to interact effectively with customers by email, phone, or in person, while keeping a pleasant and professional demeanor at all times
- Strong technical knowledge of electronics
Skills
- Working knowledge of office productivity tools, such as Microsoft Outlook and Excel
- Working knowledge of an ERP/MRP system
- Ability to interpret technical drawings and specifications
- Familiarity with the concepts, processes, and components of printed circuit board assemblies
Characteristics
- Motivated, self-starter
- Honest and ethical
- Open-minded, a team player
- Ability to stay focused in production-environment stress
Education and Experience
- College degree or equivalent work experience
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