Customer Technical Support Representative

2 weeks ago


Raleigh, United States Core Sound Imaging, Inc. Full time
Job DescriptionJob Description

We are seeking a Customer Technical Support Representative (Applications Specialist) to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. This position is currently On-Site.

Responsibilities

Interact with physicians, technologists, IT personnel and administrative staff at hospitals, medical practices, imaging centers, research facilities and more to:

  • Handle customer inquiries
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Prompt, effective problem-solving is essential to performing well in this role. The position requires the ability to work independently to remotely support a web application, and install, upgrade and troubleshoot client software. Knowledge of Windows networking is essential, and experience with medical imaging and DICOM networking a bonus. Experience with a ticketing system also beneficial. PACS, HL7, DICOM and/or medical imaging workflow experience a plus

Please submit your resume to be considered for this position.

Company DescriptionSince Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast® - an advanced software as a service (SaaS) image storage and reporting solution (cloud PACS). Core Sound Imaging's focus on innovation is allowing Studycast® to change the face of medical imaging and diagnostic interpretation. Our nearly 2,000 clients in the U.S. and the world rely on Studycast for digital imaging and diagnostic testing workflow solutions that make their lives easier.Company DescriptionSince Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast® - an advanced software as a service (SaaS) image storage and reporting solution (cloud PACS). Core Sound Imaging's focus on innovation is allowing Studycast® to change the face of medical imaging and diagnostic interpretation. Our nearly 2,000 clients in the U.S. and the world rely on Studycast for digital imaging and diagnostic testing workflow solutions that make their lives easier.
  • Technical Support Representative

    Found in: beBee S US - 7 days ago


    Raleigh, United States Concord Hospitality Enterprises Full time

    DescriptionAs the Technical Support Representative, you will:Maintain and support Concord’s Corporate office computer network and users. Provide help desk support for Concord’s corporate office and hotel properties for hosted applications, systems and services. Perform basic computer training for Corporate staff on network functions and...

  • Technical Support Representative

    Found in: beBee jobs US - 1 week ago


    Raleigh, North Carolina, United States Concord Hospitality Enterprises Full time

    As the Technical Support Representative, you will:Maintain and support Concord's Corporate office computer network and users.Provide help desk support for Concord's corporate office and hotel properties for hosted applications, systems and services.Perform basic computer training for Corporate staff on network functions and applications.Provide technical...


  • Raleigh, United States Graham Personnel Services Full time

    Our Greensboro client is a leader in manufacturing measurement solutions technology and has an immediate DIRECT HIRE career opportunity for an experienced Field Technical Support Engineer. Seeking a specialist looking for a career working in the field using blended skills and experience in engineering and information technology support to assist customers...

  • Technical Support Engineer

    Found in: Talent US C2 - 2 weeks ago


    Raleigh, United States Qualys Full time

    Description The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with...


  • Raleigh, United States CareerBuilder Full time

    Company Description Syntegon Technology is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confectionery industries. These solutions are complemented by a comprehensive...


  • Raleigh, United States CareerBuilder Full time

    Levitates employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and thats why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles. Across every team and department at Levitate, youll find friendship, enthusiasm, intelligence,...


  • Raleigh, United States e-Components - CSR Electronics Inc Full time

    Job DescriptionJob DescriptionE-Components is a South East Manufactures Representative looking for a highly motivated and Energetic sales professional to manage accounts in the Atlanta, Ga to Huntsville, Al territory. Candidate must be able to seek out, identify, and pursue new market opportunities and support existing customers by identifying the proper...


  • Raleigh, United States CareerBuilder Full time

    **Customer Support Operations Manager** **Description** VAST Data is looking for a Customer Support Operations Manager to join our growing team! This is a great opportunity to be part of the fast-growing infrastructure company in history. In just a few short years, weve shaken up the industry by challenging traditional architecture models and introduced a...


  • Raleigh, United States Mirantis Full time

    Job Description Work with customers and the Support Team to assist in resolution of complex customer issues. Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers Troubleshooting MKE and MSR components Troubleshooting Container Cloud components Bug reporting and project follow up Learn the Mirantis Container Cloud...


  • Raleigh, United States Mirantis Full time

    Company DescriptionMirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere - from public to hybrid cloud and to the edge. Mirantis serves many of the...

  • Senior Technical Support Engineer

    Found in: Talent US C2 - 2 weeks ago


    Raleigh, United States Mirantis Full time

    Job Description Work with customers and the Support Team to assist in resolution of complex customer issues. Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers Troubleshooting MKE and MSR components Troubleshooting Container Cloud components Bug reporting and project follow up Learn the Mirantis Container Cloud...

  • Senior Technical Support Engineer

    Found in: Talent US C2 - 2 weeks ago


    Raleigh, United States Mirantis Full time

    Job DescriptionWork with customers and the Support Team to assist in resolution of complex customer issues.Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers Troubleshooting MKE and MSR componentsTroubleshooting Container Cloud componentsBug reporting and project follow up Learn the  Mirantis Container Cloud technologies...


  • Raleigh, United States Mirantis Full time

    Job DescriptionJob DescriptionCompany DescriptionMirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge....


  • Raleigh, United States Red Hat Software Full time

    About the job: The Red Hat Enhanced Support team is looking for an enterprise-level technical support engineer to join us remotely in North America. In this role, you will be critical to the success of Red Hats most strategic customers by serving as a technical expert supporting Red Hat Enterprise Linux. You will regularly collaborate with colleagues from...


  • Raleigh, United States CMS Controls Full time

    Job DescriptionJob DescriptionInside Sales RepresentativeWho are we?An innovation leader in energy management solutions, CMS Controls provides unique building management technologies and services that optimize energy efficiency and comfort in buildings, while reducing operating costs. We deliver Energy Management Systems and Building Efficiency through our...


  • Raleigh, United States Piedmont Service Group Full time

    Job DescriptionJob DescriptionProject Development RepresentativePiedmont Service Group is a leading Energy and HVAC Services Company in the Carolinas and Virginia. Piedmont Service Group is a privately held company focused exclusively on using cutting edge technology to safely and efficiently operate and maintain buildings for commercial, industrial,...

  • Business Development Manager

    Found in: Appcast Linkedin GBL C2 - 1 week ago


    Raleigh, United States Technical Source Full time

    Technical Source is a growing technical staffing and consulting firm looking for sales focused account managers to join our team. As an Account Manager with Technical Source you will be directly responsible for driving new customer acquisition and facilitating account saturation. Technical Source offers the opportunity to work with a small, fast-growing...

  • Technical Trainer

    2 weeks ago


    Raleigh, United States Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Our Training Team delivers world-class technical training, in the classroom and online, for Qualys IT security risk and compliance solutions. We are a global team of training professionals who are passionate about helping customers learn and...


  • Raleigh, United States edgecomputingassociation.com Full time

    Location Raleigh, North Carolina , United States Job Description Position: Senior Business Data Analyst Location: Remote within United States Zscaler is building a data platform to serve as the single source of truth for all data and reporting needs of its cross-functional business teams. The ideal candidate for this role will be someone with a passion...


  • Raleigh, United States WakeMed Full time

    About WakeMed: Position Information: The Patient Insurance Representative will help patients seamlessly navigate complex billing financial and insurance workflows. The Patient Insurance Representative is responsible for coordinating with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures. The Patient...