Senior Technical Support Engineer
3 weeks ago
Levitates employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and thats why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles.
Across every team and department at Levitate, youll find friendship, enthusiasm, intelligence, and drive. In our pursuit to make the world a more creative and entrepreneurial place, we keep our companys five core values at the center of everything we do:
Creating magic
Showing customer empathy
Making data-driven decisions
Focusing on solutions, not problems
Making small improvements every day
We are looking for a highly motivated and detail-oriented Senior Technical Support Engineer to join our engineering team. In this role, you will be responsible for troubleshooting, diagnosing, and resolving technical customer issues. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical concepts in a clear and concise manner.
Responsibilities
Support the Levitate platform and integrations with external partner APIs
Troubleshoot, debug, and improving existing software
Collaborate with Customer Support and Engineering to improve supportability of the product and the overall customer experience
Contribute to internal and customer-facing knowledge bases
Qualifications
4+ years of technical support experience
Experience reading and/or debugging code
Experience using HTTP APIs
SQL or other database querying experience. Document databases is a plus
Able to learn new technologies and techniques
Works well in a collaborative environment
Strong analytical and problem-solving skills
Experience with logging and metrics tooling
Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:
Daily catered lunches from locally-owned restaurants and diverse snack offerings
Employee-led groups (run club, disc golf club, and book club, just to name a few) that bring employees with similar hobbies and interests together to inspire and build relationships
Plentiful opportunities to volunteer with and contribute to local organizations that align with the passions of our staff
Flexible PTO to facilitate strong work-life balance
Paid parental leave that provides employees with support and flexibility as they grow their families
Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage, and much more
Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events
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