Technical Customer Support

4 weeks ago

Raleigh, United States CareerBuilder Full time

Company Description
Syntegon Technology is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confectionery industries. These solutions are complemented by a comprehensive after-sales service portfolio. A global service and sales network provides customers with local points of contact. Syntegon Technology has operations globally and is responsible for the successful expansion of the service business in North America for Packaging Technology.

Job Description
Provide project leadership and technical design guidance on assigned projects to Aftermarket customers. Prepare financial quotes for customers on Aftermarket projects. Oversee and manage the project from beginning through final delivery and installation startup at the customer.
Essential Functions:
Work with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on quotation process and project status.
Plan, organize, and lead individual customer machine projects. Includes developing and maintaining work schedules, hours, and costs for each project.
Maintain on-time and on-budget objectives throughout project development to installation. Coordinate staffing needs and deliverables with appropriate CoC, 3rd party vendors, and field service department.
Quote and manage machine modifications as needed by working with the CoC.
Work closely with customers, manufacturing, and engineering to resolve problems, address concerns, and answer questions during quote, order, design, manufacture, and inspection of a given project.
Oversee the process of determining and documenting appropriate equipment lists, spare parts, and inventory to be maintained by the customer to service and operate their machines.
Maintain working knowledge of Syntegon product lines/equipment.
Travel to customer sites during large or complex installations and CoC for team building and project meetings. Will travel domestically and internationally approximately 10% of the time.
Work with Accounts Receivable on down payments, invoicing, and payment issues.
Manage warranty related activities.
Travel domestic and internationally approx. 10% of time.
There are times when this position may be responsible to lead others that do not directly report to him/her. (*Manager Only)

Qualifications
Minimum Qualifications:
Bachelor's degree in engineering, manufacturing, technology or project management, related field Or a combination of education and experience.
5+ years experience in sales, project management or applications engineering for custom design machinery
Preferred Qualifications:
Strong communication skills, both written and verbal
Ability to be very well organized
Strong interpersonal skills
Working knowledge of manufacturing processes, engineering, finance
Technical Capacity
Proven orientation as a team player
Skilled in MS Office (Excel, Word, and Access)
High-speed capital equipment/packaging machinery industry knowledge
Experience with an ERP system desired, SAP preferred
Effective presentation skills
Prior leadership experience
German language skills

Additional Information
The expected compensation range for this position is between $70,000 to $110,000 based on a full-time schedule.
Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
NOTE: All official Syntegon job postings can be found at

www.syntegon.com

. Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.

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