Command Central AWARE System Manager

1 month ago

Lake County, United States AGEATIA TECHNOLOGY CONSULTANCY SERVICES INC. Full time
Job DescriptionJob Description

Overview:

Join us as a Command Central AWARE System Manager and drive operational excellence in real-time crime center (RTCC) operations. Your role involves supporting and enhancing the client Command Central AWARE system, ensuring seamless integration and superior system performance.

Key Responsibilities:
Technical Support: Provide tailored technical support and consulting for the Command Central AWARE system and its interfaces.
Operational Efficiency: Develop strategies to enhance workflows, procedures, and performance.
Travel & Remote Assistance: Assist with SOP creation, process discovery, and inter-jurisdictional data sharing, both virtually and on-site.
Vendor Coordination: Work with customers' vendors to connect data points within their Command Central AWARE setup.
Diagnostics & Analysis: Run system diagnostics, performance checks, and root-cause analyses to recommend improvements.
Process Improvement: Lead initiatives to optimize operations and troubleshoot critical issues.
Data Integration: Navigate various data inputs and integrate them successfully into the system.

Desired Skills:
Experience with IP Video Surveillance, ONVIF, RTSP, H.264, VMS software
Proficiency with client Command Central AWARE and GIS applications
Strong interpersonal and communication skills, both oral and written
Ability to manage stress and troubleshoot critical issues
Familiarity with enterprise hardware/software solutions and public safety applications
Knowledge of Windows Server, MS SQL, Linux Server, and virtualization software
Experience with networking, firewalls, routers, and API connections

Preferred Qualifications:
IT-related Bachelor's Degree
4+ years of experience in computer science, networking, engineering, or IT system maintenance (preferably in public safety)
Industry certifications (e.g., CISSP, MCSA/MCSE)
US citizenship required
Ability to pass a stringent fingerprint background check
25-50% travel

Main Responsibilities

•    Technical Support:
•    Provide expert troubleshooting, maintenance, and configuration support for the CommandCentral AWARE system.
•    Deployment & Integration:
•    Implement new features, modules, and upgrades.
•    Integrate the system with other public safety software and databases.
•    Performance Optimization:
•    Analyze system performance.
•    Identify bottlenecks and implement solutions to improve efficiency and reliability.
•    Security & Compliance:
•    Enforce security protocols.
•    Maintain compliance with relevant regulations.
•    Safeguard sensitive data.
•    Collaboration:
•    Work closely with customers, vendors, and internal teams to resolve issues.
•    Understand requirements and ensure smooth operation.
•    Documentation & Training:
•    Develop and update documentation.
•    Provide training to users and create knowledge base articles.

 Top Skills for a CommandCentral AWARE Systems Engineer

Technical Skills:

•    CommandCentral AWARE Expertise:
Examples: Configuration and customization, deployment of new modules, troubleshooting errors, integrating third-party applications, data migration.
•    Networking & Infrastructure:
Examples: Understanding of TCP/IP, VPNs, firewalls, switches, routers, IP video surveillance systems, bandwidth management, network security.
•    Database Management:
Examples: Database setup, maintenance, optimization, query writing, data backup and recovery, performance tuning.
•    Scripting & Automation:
Examples: PowerShell or Python scripting, system monitoring, automated deployments.
•    Cybersecurity:
Examples: Secure configuration, user authentication, access control, encryption, vulnerability management, incident handling.
•    Problem-Solving:
Examples: Identifying root causes of system failures, implementing workarounds, coordinating with vendors.
•    Communication & Collaboration:
Examples: Explaining technical details to non-technical users, writing documentation, presenting updates, team meetings.
•    Customer Service:
Examples: Responding to user queries, resolving issues promptly, understanding user workflows, providing training and documentation.
•    Adaptability:
Examples: Staying updated with latest releases, learning new tools and methodologies, adapting to evolving customer needs.
•    Time Management & Organization:
Examples: Meeting deadlines, managing workload, tracking progress, documenting work, staying organized.

Software Proficiency

•    Core CommandCentral AWARE Suite:
•    CommandCentral AWARE platform
•    CommandCentral AWARE Web Client
•    CommandCentral AWARE Mobile App
•    CommandCentral AWARE APIs
•    Video Management Systems (VMS): Genetec, Milestone, Axis, Avigilon
•    Geographic Information Systems (GIS): ArcGIS, QGIS
•    Databases: SQL Server, Oracle, PostgreSQL
•    Operating Systems: Windows Server, Linux Server (Red Hat, CentOS, Ubuntu), VMware, Hyper-V
•    Network Management: Wireshark, SolarWinds, PRTG
•    Scripting Languages: PowerShell, Python, Bash
•    Cybersecurity Tools: SIEMs, firewalls, intrusion detection systems, security monitoring software
•    CAD Systems: Tyler Technologies, Spillman
•    RMS Systems: SunGard, Spillman
•    9-1-1 Call Handling
•    Active Directory, Group Policies
•    Networking protocols: TCP/IP, VLANs, VPNs
•    Remote desktop tools: TeamViewer, AnyDesk
•    Collaboration tools: Microsoft Teams, Zoom
•    Project Management Tools: Jira, Asana
•    Cloud Computing Platforms: AWS, Azure, GCP
 

Company DescriptionAgeatia was built on the principle of becoming a leading provider of workforce solutions for clients and candidates across the Engineering, Healthcare, Scientific and Information Technology industries. As we grow and evolve, we recognize our differentiation lies not just in traditional staffing, but in true partnerships and collaboration on hiring solutions.

We bring value to our talent by helping them identify their individual skills and aptitudes, matching them with opportunities to excel and creating communities where they can foster their skills and always have a trusted partner in their career.

In supporting our clients, we understand that each organization and culture is unique, and we thrive in collaborating with our clients to provide innovative solutions to suit their specific needs.

The root of our growth and continued success stems from not only our loyal clients and talent, but the dedication of our people. Ageatia takes great pride in our teammates and the culture we built together as an organization. We promote an environment that rewards the hard work and perseverance necessary to solve the unique needs of our clients and talent. The Ageatia family might span across the country, but our team is tightly united around our core purpose, core values and our mission to provide superior service to our customers.Company DescriptionAgeatia was built on the principle of becoming a leading provider of workforce solutions for clients and candidates across the Engineering, Healthcare, Scientific and Information Technology industries. As we grow and evolve, we recognize our differentiation lies not just in traditional staffing, but in true partnerships and collaboration on hiring solutions.\r
\r
We bring value to our talent by helping them identify their individual skills and aptitudes, matching them with opportunities to excel and creating communities where they can foster their skills and always have a trusted partner in their career.\r
\r
In supporting our clients, we understand that each organization and culture is unique, and we thrive in collaborating with our clients to provide innovative solutions to suit their specific needs.\r
\r
The root of our growth and continued success stems from not only our loyal clients and talent, but the dedication of our people. Ageatia takes great pride in our teammates and the culture we built together as an organization. We promote an environment that rewards the hard work and perseverance necessary to solve the unique needs of our clients and talent. The Ageatia family might span across the country, but our team is tightly united around our core purpose, core values and our mission to provide superior service to our customers.

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