Tech Support Representative | Customer Service

3 weeks ago

Petaluma, United States Nelson Connects Full time $25 - $28
Job DescriptionJob Description

Customer Service | Tech Support

Location: Petaluma

Compensation: $25-28 per hour plus benefits. Benefits package highlights include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay.

The schedule is usually 7:00 am to 4:00pm, 7:30am to 4:30pm, or 8:00am to 5:00pm (there is some flexibility).

If you are passionate about supporting customers, we want to hear from you Our company seeks a Technical Product Support Representative to join our Sales Services Team. This is an exciting, dynamic, and essential role in our company's success We are very passionate about making our customers feel welcome and satisfied. In this role, you will be responsible for ensuring that every user has an awesome experience when interacting with our products and us. This position primarily involves technical product support for our customers. You will be the primary point of contact for people with general and technical support questions. You will be responsible for communicating and documenting issues, troubleshooting, and testing, and you should be comfortable providing support via email and phone.

Responsibilities:

  • Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting, will train.
  • Troubleshoot reported problems and fully understand what the customer is asking for and why.
  • Identify and document why the customer contacted us and advise on any forming trends that may impact the larger customer base.
  • Respond to the user as quickly and thoroughly as possible and communicate that you are working on their behalf to address the issue(s).
  • Identify process improvements and other product features to reduce the number of customer inquiries.
  • Increase customer satisfaction by meeting and exceeding customer support standards and service levels.
  • Just be awesome and flexible.

 Requirements:

  • Customer Service or Product Support experience.
  • Strong analytical and critical thinking skills.
  • Able to work independently or in a team.
Company DescriptionIf you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.Company DescriptionIf you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.\r
\r
Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.\r
\r
California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.\r
\r
Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.\r
\r
EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.

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