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Entry Level Customer Support Manager

2 months ago

Petaluma, United States Clear Concepts Management Full time $56,000 - $68,000
Job DescriptionJob Description

We are a growing sales and business support firm looking to hire an Entry Level Customer Support Manager to help us with our newest client in the Bay area. Our primary goal is to facilitate customer acquisition and drive sales growth for our clients in the local area. We pride ourselves on fostering a collaborative and results-oriented environment that values innovation, teamwork, and professional development.

As an Entry Level Customer Support Manager, you will play a pivotal role in coordinating and optimizing our sales operations to meet client demand, customer service expectations, and support our dedicated sales team. You will work closely with fellow customer support and sales team members to ensure the seamless execution of sales and customer service initiatives, and to contribute to the overall success of our newest partnership. 

Key Responsibilities of the Entry Level Customer Support Manager:

  • Collaborate with senior management to develop strategies for expanding outreach capabilities and meeting client acquisition goals
  • Initiate visits to prospective customers as assigned by the senior manager for sales opportunities
  • Use company-provided materials and product knowledge to effectively present and explain our offerings to customers
  • Approach potential customers with a friendly and professional demeanor
  • Engage in conversations, build rapport, and listen actively to understand their needs and preferences
  • Address any questions or concerns customers might have regarding the products or services
  • Clearly communicate the features, benefits, and value proposition of our client's products or services
  • Collaborate with and advise fellow Customer Support Managers and team members regarding trending market preferences and processes
  • Highlight how our clients' offerings meet the specific needs and wants of the potential customer

Entry Level Customer Support Manager Qualifications:

  • A Bachelor's degree in Business Administration, Marketing, or related field (or equivalent work experience) is preferred
  • Strong passion for developing a career in the customer support, sales, and business industry 
  • Excellent interpersonal and communication skills, both written and verbal
  • Leadership potential with the ability to motivate and guide a team of entry-level associates
  • Detail-oriented and organized with the ability to manage multiple tasks and priorities
  • Ability to analyze data and draw meaningful insights to drive informed decision-making
  • Previous experience in customer service, sales, customer support, or team management is a plus

Benefits:

  • Uncapped Commissions 
  • Opportunities for professional growth and advancement within a rapidly expanding company
  • Comprehensive training and mentorship to enhance skills and knowledge
  • Collaborative and inclusive work environment



This position will involve in-person collaboration with various departments within our organization and we are looking for candidates who can reliably commute to and from our office in San Rafael, CA. If chosen for the position, the ideal candidate would be available to start within 2 weeks of receiving an offer.

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