Product Support Technician

2 weeks ago


Petaluma, United States Aerotek Full time

Join Our Team as a Technical Product Support Representative Shift: Monday-Friday, 7AM-5PM (flexible: 7-4, 8-5, etc.). Choose between a 30-minute or 1-hour lunch break. This role is 100% onsite. The Role: We’re on the hunt for a passionate Technical Product Support Representative (TPSS) to join our dynamic Sales Services Team. This role is crucial to our success and offers an exciting opportunity to make a real impact. You’ll be the go-to person for ensuring our customers have an exceptional experience with our products. What You’ll Do: Master Our Products: Become an expert in our products (don’t worry, we’ll train you). Troubleshoot Like a Pro: Understand and resolve customer issues, documenting and identifying trends that could affect our broader customer base. Customer Champion: Respond quickly and thoroughly to customer inquiries, ensuring they know you’re working hard to resolve their issues. Innovate: Suggest process improvements and new product features to reduce customer inquiries. Exceed Expectations: Boost overall customer satisfaction by meeting and exceeding support standards and service levels. Why You’ll Love It Here: Impactful Work: Play a key role in our company’s success. Supportive Team: Join a team that’s passionate about customer satisfaction. Global Reach: Be part of a company with a worldwide presence. About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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