Customer Service Associate

2 weeks ago


Petaluma, United States Cowgirl Creamery & Tomales Bay Foods Full time

Tomales Bay Foods & Cowgirl Creamery are looking for a new Customer Service Associate to join our growing Sales team. This position helps ensure customer satisfaction by assisting with order and product questions and addressing all types of customer inquiry, order processing, issue resolution, or other requests for support. Additionally, this position plays an important role with inside sales activities. A keen attention to detail, excellent communication skills, cheese knowledge, and a genuine desire to help others are essential for success. This is a fantastic opportunity for anyone looking to grow in the industry, especially those looking to develop sales-related skills.

What You'll Do:

  • Customer Management including order entry, invoicing, credit memos using various tools including ERP system (JD Edwards).
  • Field customer inbound communication via phone or email and provide timely and thoughtful responses.
  • Address customer needs, concerns, and complaints in line with company policies and practices, asking for help in formulating solutions where clarity or escalation is needed.
  • Provide support to Outside Sales Representatives including order entry, sample coordination, marketing material coordination, customer follow-up, and keeping shared documents up to date and relevant.
  • Conduct Inside Sales activities including but not limited to new and cold customer outreach, outside sales follow up, upselling, new product reminders, placing at-risk and short dated items, as directed by the Customer Service Supervisor and Sales Manager
What You Bring:
  • 1+ years customer service experience.
  • Prior cheese industry experience is a plus, either in retail or wholesale, but not required.
  • An adaptive, positive mindset with an organized, efficient, and proactive workstyle.
  • Excellent communication skills, both verbal and written.
  • At least one year of ERP experience is required, JDE is preferable.
  • Working proficiency of Microsoft Office.
  • Collaborative & team focused mindset.
Perks & Pay:
  • This is a full-time, non-exempt (hourly) position. Pay range is $26-33/hr. New placements can expect to start at or near the beginning of the range.
  • Company-sponsored health, dental, Life/AD&D insurance, 401K, paid time off, and employee discount
  • Bonus perks like swag to keep you warm, coffee & treats to keep you going, and endless Cowgirl cheer


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