Member Services Representative
6 months ago
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Compensation: $17.50 - $18.00 per hour
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
-
Customer Service Representative
3 weeks ago
Petaluma, California, United States Domino's Pizza LLC Full timeJob Description:As a Customer Service Representative at Domino's Pizza LLC, you will be the first point of contact for our customers, providing a fun, happy, and exciting environment while taking orders. You will be responsible for upholding and representing a rock-solid brand image, multitasking in a competitive, fun, and fast-paced work environment.Key...
-
Customer Service Representative
3 weeks ago
Petaluma, California, United States Sherwin-Williams Full timeCustomer Service RepresentativeAt Sherwin-Williams, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll work closely with wholesale and retail customers to understand their needs and provide personalized solutions.Key Responsibilities:Respond to customer inquiries and resolve issues in...
-
Customer Service Representative
4 weeks ago
Petaluma, California, United States Brady Industries Full timeJob SummaryBrady Industries is seeking a highly motivated and customer-focused Sales Support Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, meeting customer needs, and maximizing productivity.This role requires a strong understanding of customer service principles,...
-
Customer Service Representative
4 weeks ago
Petaluma, United States BOLT Staffing Full timeCustomer Service Representative. Job Location: Petaluma, California. Job Type: Temporary. Pay Rate: $25-$30 per hour. Schedule: Monday - Friday, 8 am-4:30 pm. Description of Position:We are seeking a Customer Service Representative for a temporary, o Customer Service Representative, Customer Service, Representative, Support Specialist, Retail, Staffing
-
Customer Service Representative
4 weeks ago
Petaluma, California, United States Aerotek Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our Inside Sales Team. As a key member of our team, you will be responsible for providing exceptional customer service, handling general and sales inquiries, and ensuring timely delivery of our products.Key Responsibilities:Verify and enter customer and order...
-
Customer Service Representative
4 weeks ago
Petaluma, California, United States Molly Maid Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesReceive and respond to customer inquiries in a professional and courteous...
-
Customer Service Representative
4 months ago
Petaluma, United States Molly Maid Full timeAs a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and schedules, exemplifying our code of values, show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are ready to provide the...
-
Phlebotomist Patient Services Representative
3 weeks ago
Petaluma, United States GTT, LLC Full timeTitle: Phlebotomist Patient Services RepresentativeContract Duration 9 MonthsPay range $21 - 25/hrWork Type: OnsiteLocation: Petaluma, CAJob Description:Are you passionate about healthcare and patient care? We're seeking a dedicated Phlebotomist Patient Services Representative I to join our dynamic team. As a PSR I, you'll play a crucial role in providing...
-
Customer Service Representative
3 weeks ago
Petaluma, California, United States Aimbridge Hospitality Full timeCustomer Service RepresentativeAimbridge Hospitality is seeking a skilled Customer Service Representative to join our team. As a Front Desk Agent, you will be responsible for:Greeting and Welcoming GuestsMaintaining the Telephone SwitchboardHandling Guest Inquiries and RequestsProcessing Check-Ins and Check-OutsDelivering Excellent Guest ServiceKey...
-
Customer Service Representative
4 weeks ago
Petaluma, California, United States Aerotek Full timeAerotek is seeking a Customer Service Representative to provide exceptional service to our clients. Key responsibilities include:Key Responsibilities:Strive to consistently improve the overall customer experience and service satisfaction.Process all customer inquiries in a timely and professional manner.Build and maintain rapport with customers to identify...
-
Customer Service Representative
3 weeks ago
Petaluma, California, United States MSCCN Full timeJob Title:Customer Service Representative Job Description:This role involves supporting sales from order entry through shipping, ensuring customer satisfaction, and handling product information and order status. The ideal candidate is genuinely excited to help customers, patient, empathetic, and passionately communicative.Responsibilities:Interact with...
-
Customer Service Representative
4 weeks ago
Petaluma, California, United States Sherwin-Williams Full timeJob DescriptionThis role is crucial to the success of our retail stores. As a Customer Service Representative, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will be expected to promptly resolve any customer concerns and ensure...
-
Customer Service Representative
3 weeks ago
Petaluma, California, United States BOLT Staffing Full timeJob Summary:We are seeking a Customer Service Representative to assist with customer order management for a temporary, one-month project. The ideal candidate will be responsible for receiving customer orders, entering them into the system, and maintaining clear communication with customers and the sales team.Key Responsibilities:Receive and process orders...
-
Maid Team Member
3 weeks ago
Petaluma, California, United States Molly Maid Full timeMolly Maid is a family-owned and operated business that values its employees as much as its customers. As a Maid Team Member - Customer Experience Specialist, you will be a key member of our team, representing the company on support calls and handling service requests and schedules. You will exemplify our code of values, showing respect and courtesy to all...
-
Insurance Sales Representative
3 weeks ago
Petaluma, California, United States Melanie Hirschmugl - State Farm Agent Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Sales Representative. As a key member of our agency, you will be responsible for establishing customer relationships, developing leads, and marketing insurance products and services.Responsibilities* Establish customer relationships and follow up...
-
Customer Service Representative
3 weeks ago
Petaluma, California, United States Lucky Supermarkets Full timeAbout Our TeamThe Save Mart Companies operate a network of stores in California and Western Nevada, providing customers with high-quality products at a great value. Our team of 13,000 Associates takes pride in delivering exceptional customer service and creating a welcoming store atmosphere.We are committed to putting people first and making a positive...
-
Client Service Representative
3 weeks ago
Petaluma, California, United States Umpqua Bank Full timeAbout the Role:This position involves processing customer account transactions quickly and accurately, while maintaining confidentiality. As a Client Service Specialist, you will provide an exceptional banking experience to customers by building relationships and offering appropriate products and services.Key responsibilities include performing cash handling...
-
Team Member
1 month ago
Petaluma, California, United States Jamba Full timeTeam Member Job DescriptionWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at Jamba Juice. As a Team Member, you will be the main connection between our customers and our brand, providing exceptional customer service and ensuring a positive experience for every guest.Key Responsibilities:Deliver exceptional customer...
-
Retail Sales Representative
3 weeks ago
Petaluma, California, United States Acosta Group Full timeJob SummaryWe are seeking a highly motivated and results-driven Retail Sales Representative to join our team at Acosta Group. As a key member of our sales team, you will be responsible for promoting and selling our products to retailers and consumers.Key ResponsibilitiesWork with technology to collect and report data from store visitsMaintain full...
-
Sales Representative
3 weeks ago
Petaluma, California, United States Chefs' Warehouse Full timeAbout The Chefs' WarehouseThe Chefs' Warehouse, Inc. combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 2,000 artisan...