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Services Account Manager

3 months ago

Houston, United States Thinkpath Engineering Services Full time
Job DescriptionJob Description

Thinkpath Engineering Services is looking for a Services Account Manager (Motors & Drives) to fill an opportunity with a client in the Houston, TX region.  The position will initially be an ongoing contract position with strong possibility of converting to a direct position with the customer. 

This will be a remote role, with travel mainly in the Houston/Louisiana areas.

Job Description

  • Frequently engage and follow up with customers to win services projects and meet growth initiatives.
  • Act as customer’s single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues.
  • Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offerings.
  • Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets. Collaborate with customers to develop long-term plans for success by understanding the customer’s organization, assets, potential downtime losses, and installed base.
  • Ensure warranty and service obligations are met, including; timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.
  • Perform customer site visits and/or hold routine calls to build business relationships

Qualifications

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED).
  • Minimum of 6 years of experience in Services, Sales & Customer Contract Management
  • Ability and willingness to travel up to 30% of the time
  • Experience in a customer facing Service Delivery or Project Management position, within a Service environment.
  • Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes.
  • Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines.
  • Attention to detail on financial tracking and reporting of services.
  • Embracing ownership & accountability that drive customer solutions and services profitability.
Company DescriptionThinkpath Engineering Services, LLC (TES) has been a global leader in Engineering and Design Services since 1977. Headquartered in Miamisburg, OH, TES has additional offices in Columbus, IN; Tampa, FL; Marietta, GA and Toronto, ON.

TES provides the following engineering services:

•\tEngineering Design and Drafting Services: Conceptual design, analysis, layout, form/fit and function analysis, drafting (including Geometric Dimensioning and Tolerancing), Technical Data Packages (TDP) development as well as reverse engineering services

•\tCAD Services: Includes parametric modeling, detailing, incorporation of ECNs into existing designs, BOM development, and conversion services between various CAD packages.

•\tTechnical Documentation: TES technical documentation team has the ability to author documents, incorporate engineering changes into existing documents, create illustrations and produce animations.

•\tContract and Direct Placement: Technical placement of engineers, designers, drafters, as well as additional technical professionals in various industries.Company DescriptionThinkpath Engineering Services, LLC (TES) has been a global leader in Engineering and Design Services since 1977. Headquartered in Miamisburg, OH, TES has additional offices in Columbus, IN; Tampa, FL; Marietta, GA and Toronto, ON. \r
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TES provides the following engineering services:\r
\r
•\tEngineering Design and Drafting Services: Conceptual design, analysis, layout, form/fit and function analysis, drafting (including Geometric Dimensioning and Tolerancing), Technical Data Packages (TDP) development as well as reverse engineering services\r
\r
•\tCAD Services: Includes parametric modeling, detailing, incorporation of ECNs into existing designs, BOM development, and conversion services between various CAD packages. \r
\r
•\tTechnical Documentation: TES technical documentation team has the ability to author documents, incorporate engineering changes into existing documents, create illustrations and produce animations.\r
\r
•\tContract and Direct Placement: Technical placement of engineers, designers, drafters, as well as additional technical professionals in various industries.